Fix Your Church's Awful Team Culture

It doesn't matter how skilled you are. It doesn't matter how skilled you are. If your church's team culture is If your church's team culture is If your church's team culture is damaged, it's always going to hold the damaged, it's always going to hold the damaged, it's always going to hold the ministry back. Today, we're here to ministry back. Today, we're here to ministry back. Today, we're here to offer a reset plan, [music] a road map offer a reset plan, [music] a road map offer a reset plan, [music] a road map you can begin using to build a healthy you can begin using to build a healthy you can begin using to build a healthy team and a healthy culture. Let's dive team and a healthy culture. Let's dive team and a healthy culture. Let's dive in. in. in. >> Well, hey there and welcome to the >> Well, hey there and welcome to the >> Well, hey there and welcome to the ProChurch Tools Show. We're here to help ProChurch Tools Show. We're here to help ProChurch Tools Show. We're here to help you and your church navigate the biggest you and your church navigate the biggest you and your church navigate the biggest communication shift in 500 years. I'm communication shift in 500 years. I'm communication shift in 500 years. I'm Brady Shar, your host. I'm joined as Brady Shar, your host. I'm joined as Brady Shar, your host. I'm joined as always by my co-host. We call him Father always by my co-host. We call him Father always by my co-host. We call him Father Facet. It's Alexander Mills. Facet. It's Alexander Mills. Facet. It's Alexander Mills. >> Hello. Hello. >> Hello. Hello. >> Hello. Hello. >> Today we are talking about >> Today we are talking about >> Today we are talking about >> team culture. M and this is going to >> team culture. M and this is going to >> team culture. M and this is going to skew in the creative comms digital tech skew in the creative comms digital tech skew in the creative comms digital tech space because most of us are occupying space because most of us are occupying space because most of us are occupying that world within church. But the that world within church. But the that world within church. But the lessons that we're going to be laying lessons that we're going to be laying lessons that we're going to be laying down here are universal. down here are universal. down here are universal. >> Yeah. >> Yeah. >> Yeah. >> In the description of this episode, >> In the description of this episode, >> In the description of this episode, whether you're watching on YouTube or whether you're watching on YouTube or whether you're watching on YouTube or listening in your podcast player, you listening in your podcast player, you listening in your podcast player, you will find a link in the description to will find a link in the description to will find a link in the description to the creative team culture cheat sheet. the creative team culture cheat sheet. the creative team culture cheat sheet. And that is a summary of everything that And that is a summary of everything that And that is a summary of everything that we're going to be going over in this we're going to be going over in this we're going to be going over in this episode. It is pulled directly from episode. It is pulled directly from episode. It is pulled directly from ProChurch Certified, our 12monthl long ProChurch Certified, our 12monthl long ProChurch Certified, our 12monthl long certification program that teaches you certification program that teaches you certification program that teaches you all of the creative skills and all of the creative skills and all of the creative skills and disciplines that you need in ministry.

disciplines that you need in ministry. disciplines that you need in ministry. And so if you're listening to this and And so if you're listening to this and And so if you're listening to this and you're thinking, "Wow, if only there was you're thinking, "Wow, if only there was you're thinking, "Wow, if only there was a handy dandy cheat sheet." a handy dandy cheat sheet." a handy dandy cheat sheet." >> You've got one linked in the >> You've got one linked in the >> You've got one linked in the description. I description. I description. I >> sure do. >> sure do. >> sure do. >> Let's start by talking about why this >> Let's start by talking about why this >> Let's start by talking about why this matters. And I think in my conversations matters. And I think in my conversations matters. And I think in my conversations with churches and leaders over the many with churches and leaders over the many with churches and leaders over the many years, I have come to realize that years, I have come to realize that years, I have come to realize that here's kind of the order of operations. here's kind of the order of operations. here's kind of the order of operations. the typical path. I show some type of the typical path. I show some type of the typical path. I show some type of competency in one creative skill. I have competency in one creative skill. I have competency in one creative skill. I have Photoshop. I can get my way around Photoshop. I can get my way around Photoshop. I can get my way around Canva. I like to play on the worship Canva. I like to play on the worship Canva. I like to play on the worship team. I'm under 25 years old. team. I'm under 25 years old. team. I'm under 25 years old. >> Damn, it's [laughter] mostly that. >> Damn, it's [laughter] mostly that. >> Damn, it's [laughter] mostly that. >> And now I have been brought into the >> And now I have been brought into the >> And now I have been brought into the world of volunteering in creative world of volunteering in creative world of volunteering in creative ministry as a whole. If you follow that ministry as a whole. If you follow that ministry as a whole. If you follow that path long enough, very soon creativity path long enough, very soon creativity path long enough, very soon creativity will overlap with communications because will overlap with communications because will overlap with communications because something like, let's make a graphic for something like, let's make a graphic for something like, let's make a graphic for an event coming up will lead it into, an event coming up will lead it into, an event coming up will lead it into, oh, let's make an announcement for this. oh, let's make an announcement for this. oh, let's make an announcement for this. Let's send out a newsletter in the Let's send out a newsletter in the Let's send out a newsletter in the email. Let's send out a text with this email. Let's send out a text with this email. Let's send out a text with this graphic. And suddenly, you started by graphic. And suddenly, you started by graphic. And suddenly, you started by just like knowing how to use Canva and just like knowing how to use Canva and just like knowing how to use Canva and now you're like the comm's director at now you're like the comm's director at now you're like the comm's director at the church formally or informally. And the church formally or informally. And the church formally or informally. And this can have far-reaching consequences this can have far-reaching consequences this can have far-reaching consequences in the negative if for no other reason in the negative if for no other reason in the negative if for no other reason than you're not equipped to fulfill that than you're not equipped to fulfill that than you're not equipped to fulfill that role. And yet communications touches role. And yet communications touches role. And yet communications touches almost every part of ministry. If you're almost every part of ministry. If you're almost every part of ministry. If you're like messing up graphics, let's say like messing up graphics, let's say like messing up graphics, let's say you're not good at it or you look back you're not good at it or you look back you're not good at it or you look back at graphics you used to make and go, "Oh at graphics you used to make and go, "Oh at graphics you used to make and go, "Oh my goodness, how could they let me do my goodness, how could they let me do my goodness, how could they let me do that?" Like that doesn't have like too that?" Like that doesn't have like too that?" Like that doesn't have like too many consequences. But like if you're in many consequences. But like if you're in many consequences. But like if you're in charge of comms and it's just chaos as

charge of comms and it's just chaos as charge of comms and it's just chaos as it is in most ministries and ministry it is in most ministries and ministry it is in most ministries and ministry leaders are asking like, "Oh, this needs leaders are asking like, "Oh, this needs leaders are asking like, "Oh, this needs to be promoted. We need to talk about to be promoted. We need to talk about to be promoted. We need to talk about this. we need to do this and nothing's this. we need to do this and nothing's this. we need to do this and nothing's getting done properly. Well, what's getting done properly. Well, what's getting done properly. Well, what's going to happen invariably is that going to happen invariably is that going to happen invariably is that people are taking fewer next steps. people are taking fewer next steps. people are taking fewer next steps. People are not getting involved. People are not getting involved. People are not getting involved. Information about events is not being Information about events is not being Information about events is not being shared in ways that are actually shared in ways that are actually shared in ways that are actually effective and thus like the VBS is not effective and thus like the VBS is not effective and thus like the VBS is not maximizing its attendance. The ability maximizing its attendance. The ability maximizing its attendance. The ability for your church to reach into the for your church to reach into the for your church to reach into the community and introduce your church to community and introduce your church to community and introduce your church to new people is being hamstrung by at the new people is being hamstrung by at the new people is being hamstrung by at the end of the day, here's the good news, end of the day, here's the good news, end of the day, here's the good news, just lack of organization and a lack of just lack of organization and a lack of just lack of organization and a lack of knowhow. We are here to help solve that knowhow. We are here to help solve that knowhow. We are here to help solve that in this episode. in this episode. in this episode. >> Yeah. >> Yeah. >> Yeah. And here's our gift to you, a cheat And here's our gift to you, a cheat And here's our gift to you, a cheat sheet. That's not all because we are sheet. That's not all because we are sheet. That's not all because we are going to start here with copy and paste going to start here with copy and paste going to start here with copy and paste values that you can install right away values that you can install right away values that you can install right away in your church. Because my belief is in your church. Because my belief is in your church. Because my belief is that culture begins with language. I that culture begins with language. I that culture begins with language. I always say the language you use becomes always say the language you use becomes always say the language you use becomes the culture you build. And what we have the culture you build. And what we have the culture you build. And what we have found very familiar and true in our found very familiar and true in our found very familiar and true in our organization is that if there's an organization is that if there's an organization is that if there's an axiom, if there's a principle, if axiom, if there's a principle, if axiom, if there's a principle, if there's a value that we have talked there's a value that we have talked there's a value that we have talked about, we can use that as the starting about, we can use that as the starting about, we can use that as the starting ground for discussing any type of ground for discussing any type of ground for discussing any type of tension or any type of issue. The tension or any type of issue. The tension or any type of issue. The language you use becomes the culture language you use becomes the culture language you use becomes the culture that you build. Undefined language leads that you build. Undefined language leads that you build. Undefined language leads to what? Subjective expectations, to what? Subjective expectations, to what? Subjective expectations, frustration, and confusion. Subjective frustration, and confusion. Subjective frustration, and confusion. Subjective expectations. What that means is if you expectations. What that means is if you expectations. What that means is if you don't install informal policy uh sorry don't install informal policy uh sorry don't install informal policy uh sorry formal policy informal policy will be formal policy informal policy will be formal policy informal policy will be installed for you. Why? Through installed for you. Why? Through installed for you. Why? Through subjective expectations that are almost subjective expectations that are almost subjective expectations that are almost always not set allowed but are just always not set allowed but are just always not set allowed but are just being basically brought to the table.

being basically brought to the table. being basically brought to the table. And then you're trying to resolve things And then you're trying to resolve things And then you're trying to resolve things whether that be tension or just like whether that be tension or just like whether that be tension or just like figuring out what gets promoted and what figuring out what gets promoted and what figuring out what gets promoted and what doesn't. And people are thinking through doesn't. And people are thinking through doesn't. And people are thinking through what you're saying in ways that you what you're saying in ways that you what you're saying in ways that you don't even know. You're like, "Wait, don't even know. You're like, "Wait, don't even know. You're like, "Wait, that's the perspective you heard that that's the perspective you heard that that's the perspective you heard that through. That's the lens that you viewed through. That's the lens that you viewed through. That's the lens that you viewed that through. I didn't even know that." that through. I didn't even know that." that through. I didn't even know that." That's because subjective expectations That's because subjective expectations That's because subjective expectations became the informal policy because of became the informal policy because of became the informal policy because of your inability or just you know your inability or just you know your inability or just you know ignorance is fine like you know again we ignorance is fine like you know again we ignorance is fine like you know again we get thrust into this because you get thrust into this because you get thrust into this because you downloaded a cracked version of downloaded a cracked version of downloaded a cracked version of Photoshop and Photoshop and Photoshop and >> 2011. >> 2011. >> 2011. >> Yeah. >> Yeah. >> Yeah. >> Values create shared meaning as well. >> Values create shared meaning as well. >> Values create shared meaning as well. Shared behavior and a shared personality Shared behavior and a shared personality Shared behavior and a shared personality for the team. So here's the working for the team. So here's the working for the team. So here's the working definition for culture that I think I definition for culture that I think I definition for culture that I think I really like and you can use. It's a really like and you can use. It's a really like and you can use. It's a working definition because culture is by working definition because culture is by working definition because culture is by nature like hard to grasp onto. nature like hard to grasp onto. nature like hard to grasp onto. >> Um it's a bit Yeah. like ether. So >> Um it's a bit Yeah. like ether. So >> Um it's a bit Yeah. like ether. So culture equals the shared personality of culture equals the shared personality of culture equals the shared personality of the team made up of its values, beliefs, the team made up of its values, beliefs, the team made up of its values, beliefs, and behaviors which shape how its and behaviors which shape how its and behaviors which shape how its members interact and work together. members interact and work together. members interact and work together. Shared personality of the team. Made up Shared personality of the team. Made up Shared personality of the team. Made up of what? Values, beliefs, and behaviors. of what? Values, beliefs, and behaviors. of what? Values, beliefs, and behaviors. Well, if you've never outlined these Well, if you've never outlined these Well, if you've never outlined these values, beliefs, and behaviors, the values, beliefs, and behaviors, the values, beliefs, and behaviors, the shared personality of the team will not shared personality of the team will not shared personality of the team will not be shared because everyone is going to be shared because everyone is going to be shared because everyone is going to bring their own subjective values, bring their own subjective values, bring their own subjective values, beliefs, and behaviors to the table.

beliefs, and behaviors to the table. beliefs, and behaviors to the table. >> And then what's that going to do? It's >> And then what's that going to do? It's >> And then what's that going to do? It's going to shape how members and interact going to shape how members and interact going to shape how members and interact and work together and guess how it's and work together and guess how it's and work together and guess how it's going to be dysfunctional. going to be dysfunctional. going to be dysfunctional. >> Yeah. And this is this is this is the >> Yeah. And this is this is this is the >> Yeah. And this is this is this is the conversation we have with so many people conversation we have with so many people conversation we have with so many people through our work here both at ProChurch through our work here both at ProChurch through our work here both at ProChurch Tools and Nucleus and and certainly with Tools and Nucleus and and certainly with Tools and Nucleus and and certainly with the the folks we work with in the social the the folks we work with in the social the the folks we work with in the social media side of things at Social Sermons media side of things at Social Sermons media side of things at Social Sermons and and certainly now in ProChurch and and certainly now in ProChurch and and certainly now in ProChurch Certified is a lot of the folks we talk Certified is a lot of the folks we talk Certified is a lot of the folks we talk to who are now in roles of like leading to who are now in roles of like leading to who are now in roles of like leading a comm's team. They they didn't enter a comm's team. They they didn't enter a comm's team. They they didn't enter into the the the creative department at into the the the creative department at into the the the creative department at in their church in that way. they just in their church in that way. they just in their church in that way. they just were the person who had a camera, who were the person who had a camera, who were the person who had a camera, who had Photoshop, and they said, "Yeah, I had Photoshop, and they said, "Yeah, I had Photoshop, and they said, "Yeah, I can design a graphic or I can take can design a graphic or I can take can design a graphic or I can take photos." And then all of a sudden, a few photos." And then all of a sudden, a few photos." And then all of a sudden, a few years later, they look back and then years later, they look back and then years later, they look back and then they realize, "I'm like leading uh a a they realize, "I'm like leading uh a a they realize, "I'm like leading uh a a kind of ragmuffin group of of a comm's kind of ragmuffin group of of a comm's kind of ragmuffin group of of a comm's department because I just kind of fell department because I just kind of fell department because I just kind of fell into this and I started getting more into this and I started getting more into this and I started getting more responsibility and then it was too much responsibility and then it was too much responsibility and then it was too much for me. And so now I've got people under for me. And so now I've got people under for me. And so now I've got people under me and I just feel a little bit kind of me and I just feel a little bit kind of me and I just feel a little bit kind of out of my depth here because my my my out of my depth here because my my my out of my depth here because my my my initial entrance here was that yeah I initial entrance here was that yeah I initial entrance here was that yeah I was proficient at Photoshop but I don't was proficient at Photoshop but I don't was proficient at Photoshop but I don't find myself with the skills I need to find myself with the skills I need to find myself with the skills I need to lead a team. And so that's where this lead a team. And so that's where this lead a team. And so that's where this cheat sheet and and these kind of um cheat sheet and and these kind of um cheat sheet and and these kind of um these five core creative and and comps these five core creative and and comps these five core creative and and comps team values come into play to kind of team values come into play to kind of team values come into play to kind of help you organize um what you talk help you organize um what you talk help you organize um what you talk about, how you talk about it and and about, how you talk about it and and about, how you talk about it and and lead your team of creatives a little bit lead your team of creatives a little bit lead your team of creatives a little bit more effectively.

more effectively. more effectively. helpful parameters just need to exist. helpful parameters just need to exist. helpful parameters just need to exist. If you have nothing, If you have nothing, If you have nothing, >> it's so hard to even figure out where to >> it's so hard to even figure out where to >> it's so hard to even figure out where to start. Here's an example. start. Here's an example. start. Here's an example. >> My wife and I were discussing like we >> My wife and I were discussing like we >> My wife and I were discussing like we had a really fun time taking our family had a really fun time taking our family had a really fun time taking our family to Europe last summer and we were like, to Europe last summer and we were like, to Europe last summer and we were like, well, should we go again this summer? well, should we go again this summer? well, should we go again this summer? And we had a very clear vision for what And we had a very clear vision for what And we had a very clear vision for what we wanted to accomplish the first time we wanted to accomplish the first time we wanted to accomplish the first time we went. We went to Paris, did a few we went. We went to Paris, did a few we went. We went to Paris, did a few days there and then we went down to the days there and then we went down to the days there and then we went down to the south of France and just like hung by south of France and just like hung by south of France and just like hung by the beach. Okay, makes sense. the beach. Okay, makes sense. the beach. Okay, makes sense. >> So, we were trying to figure out like, >> So, we were trying to figure out like, >> So, we were trying to figure out like, okay, let's plan another trip to Europe. okay, let's plan another trip to Europe. okay, let's plan another trip to Europe. Europe's a big place, right? Europe's a big place, right? Europe's a big place, right? >> And there's a lot of things to do. And >> And there's a lot of things to do. And >> And there's a lot of things to do. And at the beginning, I wasn't even at the beginning, I wasn't even at the beginning, I wasn't even convinced if it was a good idea. Why? I convinced if it was a good idea. Why? I convinced if it was a good idea. Why? I said this to my wife this week. We just said this to my wife this week. We just said this to my wife this week. We just need some parameters for like what we need some parameters for like what we need some parameters for like what we liked about that trip. Like what might liked about that trip. Like what might liked about that trip. Like what might we want to do again? we want to do again? we want to do again? >> Yeah. >> Yeah. >> Yeah. >> What might we not want to do again? And >> What might we not want to do again? And >> What might we not want to do again? And then once we had those parameters, then once we had those parameters, then once we had those parameters, everything fell into place so quickly. everything fell into place so quickly. everything fell into place so quickly. It is crazy how quickly I went from I It is crazy how quickly I went from I It is crazy how quickly I went from I have no idea to like, oh, okay, that's have no idea to like, oh, okay, that's have no idea to like, oh, okay, that's what we like. This is easy. Same thing what we like. This is easy. Same thing what we like. This is easy. Same thing here. The language you use becomes the here. The language you use becomes the here. The language you use becomes the culture you build. Five core creative culture you build. Five core creative culture you build. Five core creative and comm's team values. These are values and comm's team values. These are values and comm's team values. These are values from our organization and I think they from our organization and I think they from our organization and I think they translate really nicely to church translate really nicely to church translate really nicely to church because the creative work that we're because the creative work that we're because the creative work that we're doing is very much the same.

doing is very much the same. doing is very much the same. >> Yeah. >> Yeah. >> Yeah. >> We love Jesus. You love Jesus. Yes. >> We love Jesus. You love Jesus. Yes. >> We love Jesus. You love Jesus. Yes. You're in like a church space and we are You're in like a church space and we are You're in like a church space and we are in like a almost like parurch space in like a almost like parurch space in like a almost like parurch space where we're doing work on behalf of where we're doing work on behalf of where we're doing work on behalf of churches. Um for-profit not nonprofit churches. Um for-profit not nonprofit churches. Um for-profit not nonprofit but the values work. Now we have some but the values work. Now we have some but the values work. Now we have some values beyond these five values beyond these five values beyond these five >> that would not translate well to you but >> that would not translate well to you but >> that would not translate well to you but these five are pretty universal these five are pretty universal these five are pretty universal >> and they can't be copy and paste. Why >> and they can't be copy and paste. Why >> and they can't be copy and paste. Why don't we start with the first one? Bring don't we start with the first one? Bring don't we start with the first one? Bring heaven to earth. bring heaven to earth. heaven to earth. bring heaven to earth. heaven to earth. bring heaven to earth. Here is how we describe it. We want to Here is how we describe it. We want to Here is how we describe it. We want to do work with purpose. The kind of do work with purpose. The kind of do work with purpose. The kind of purpose that affects positive life purpose that affects positive life purpose that affects positive life change around the world. We also believe change around the world. We also believe change around the world. We also believe that we have the agency to bring a that we have the agency to bring a that we have the agency to bring a little more light or a little more little more light or a little more little more light or a little more darkness into the world with every darkness into the world with every darkness into the world with every choice we make. So it doesn't matter how choice we make. So it doesn't matter how choice we make. So it doesn't matter how big or small. Our aspiration for every big or small. Our aspiration for every big or small. Our aspiration for every interaction and every creative interaction and every creative interaction and every creative expression is simple on earth as it is expression is simple on earth as it is expression is simple on earth as it is in heaven. This is our most important in heaven. This is our most important in heaven. This is our most important value, the preeminent one. And I think value, the preeminent one. And I think value, the preeminent one. And I think why it matters is that it elevates any why it matters is that it elevates any why it matters is that it elevates any type of work, routine work, a big type of work, routine work, a big type of work, routine work, a big project, the same monotonous repetitive project, the same monotonous repetitive project, the same monotonous repetitive work that you have to do every single work that you have to do every single work that you have to do every single week. And it puts it into the place of week. And it puts it into the place of week. And it puts it into the place of missiondriven ministry. missiondriven ministry. missiondriven ministry. >> And it doesn't matter what role you're >> And it doesn't matter what role you're >> And it doesn't matter what role you're in then whether you feel like, oh, I'm in then whether you feel like, oh, I'm in then whether you feel like, oh, I'm really contributing to like crazy really contributing to like crazy really contributing to like crazy amazing things like I'm in charge here.

amazing things like I'm in charge here. amazing things like I'm in charge here. I've been here for 10 years or you're I've been here for 10 years or you're I've been here for 10 years or you're brand new. Every single thing you have brand new. Every single thing you have brand new. Every single thing you have the agency. Yeah. with a big choice with the agency. Yeah. with a big choice with the agency. Yeah. with a big choice with a small choice to bring more heaven to a small choice to bring more heaven to a small choice to bring more heaven to earth or more darkness to earth. That is earth or more darkness to earth. That is earth or more darkness to earth. That is like the agency that you're given as a like the agency that you're given as a like the agency that you're given as a follower of Jesus. follower of Jesus. follower of Jesus. >> Uh Jr. Tokian I think was the one who >> Uh Jr. Tokian I think was the one who >> Uh Jr. Tokian I think was the one who described humans as little makers and described humans as little makers and described humans as little makers and the idea was we all bear the likeness of the idea was we all bear the likeness of the idea was we all bear the likeness of God and God is a creator. So that if we God and God is a creator. So that if we God and God is a creator. So that if we bear his likeness then we are all little bear his likeness then we are all little bear his likeness then we are all little creators ourselves. Like we get to make creators ourselves. Like we get to make creators ourselves. Like we get to make things and that's our version. So if things and that's our version. So if things and that's our version. So if that's true of you, that means that you that's true of you, that means that you that's true of you, that means that you have the ability to make things and make have the ability to make things and make have the ability to make things and make them destructively or make them holy. them destructively or make them holy. them destructively or make them holy. And we see that in like every version of And we see that in like every version of And we see that in like every version of like story, right? Like Sauron like story, right? Like Sauron like story, right? Like Sauron >> is like using his agency to make the >> is like using his agency to make the >> is like using his agency to make the world into like darkness and world into like darkness and world into like darkness and destruction. And then the other destruction. And then the other destruction. And then the other characters, even the ones who are characters, even the ones who are characters, even the ones who are insignificant, Frodo, have the ability insignificant, Frodo, have the ability insignificant, Frodo, have the ability despite their stature to create and despite their stature to create and despite their stature to create and bring more heaven to earth. bring more heaven to earth. bring more heaven to earth. >> Yeah. And in the church space, it can be >> Yeah. And in the church space, it can be >> Yeah. And in the church space, it can be easy to look at the folks who are easy to look at the folks who are easy to look at the folks who are visible. Senior leader, worship leader, visible. Senior leader, worship leader, visible. Senior leader, worship leader, folks who are on stage, folks who are folks who are on stage, folks who are folks who are on stage, folks who are creating creative expressions like a creating creative expressions like a creating creative expressions like a sermon or worship set that is so highly sermon or worship set that is so highly sermon or worship set that is so highly visible that it's like, "Oh, I can see visible that it's like, "Oh, I can see visible that it's like, "Oh, I can see yeah, how that work matters. that work yeah, how that work matters. that work yeah, how that work matters. that work is is um bringing heaven to earth, but is is um bringing heaven to earth, but is is um bringing heaven to earth, but maybe my little my my quiet hidden work maybe my little my my quiet hidden work maybe my little my my quiet hidden work um in Canva or Photoshop or or um my my um in Canva or Photoshop or or um my my um in Canva or Photoshop or or um my my quiet hidden work in the in the building quiet hidden work in the in the building quiet hidden work in the in the building cleaning toilets that nobody ever sees.

cleaning toilets that nobody ever sees. cleaning toilets that nobody ever sees. I I I >> I upload the sermon each week. Anyone >> I upload the sermon each week. Anyone >> I upload the sermon each week. Anyone can do that. can do that. can do that. >> Yeah. And so without without just saying >> Yeah. And so without without just saying >> Yeah. And so without without just saying this out loud, it's it could be hard to this out loud, it's it could be hard to this out loud, it's it could be hard to approach uploading the sermon with the approach uploading the sermon with the approach uploading the sermon with the same missiondriven kind of energy as same missiondriven kind of energy as same missiondriven kind of energy as creating the Sunday sermon. But when you creating the Sunday sermon. But when you creating the Sunday sermon. But when you when you codify this simply and say it when you codify this simply and say it when you codify this simply and say it out loud and this is a this is like a a out loud and this is a this is like a a out loud and this is a this is like a a rudimentary common Christian ethic, rudimentary common Christian ethic, rudimentary common Christian ethic, right? Bringing heaven to earth. Um right? Bringing heaven to earth. Um right? Bringing heaven to earth. Um which is why it's applicable for us here which is why it's applicable for us here which is why it's applicable for us here at the work we do. Um it's it's it gives at the work we do. Um it's it's it gives at the work we do. Um it's it's it gives agency and and empowerment to every like agency and and empowerment to every like agency and and empowerment to every like literally from the smallest to the literally from the smallest to the literally from the smallest to the largest effort in your in your creative largest effort in your in your creative largest effort in your in your creative team in your in your churchwide teams um team in your in your churchwide teams um team in your in your churchwide teams um to to every single thing you do. And to to every single thing you do. And to to every single thing you do. And that word agency is so important to me that word agency is so important to me that word agency is so important to me because I see commonly in church spaces because I see commonly in church spaces because I see commonly in church spaces like the people that are volunteering like the people that are volunteering like the people that are volunteering are on the team but they're maybe just are on the team but they're maybe just are on the team but they're maybe just doing like menial work. They're doing doing like menial work. They're doing doing like menial work. They're doing busy work. And I like always when busy work. And I like always when busy work. And I like always when possible when I'm working with someone possible when I'm working with someone possible when I'm working with someone new try to put them in the driver's seat new try to put them in the driver's seat new try to put them in the driver's seat on some project as soon as possible. It on some project as soon as possible. It on some project as soon as possible. It doesn't have to be like high stakes. doesn't have to be like high stakes. doesn't have to be like high stakes. [clears throat] And we have like you [clears throat] And we have like you [clears throat] And we have like you know SOPs standard operating procedures know SOPs standard operating procedures know SOPs standard operating procedures where we're like hey here's the where we're like hey here's the where we're like hey here's the document. There's a Loom video that document. There's a Loom video that document. There's a Loom video that walks you through how to do it. And then walks you through how to do it. And then walks you through how to do it. And then every step in this task is itemized one every step in this task is itemized one every step in this task is itemized one by one. So like it's not hard to by one. So like it's not hard to by one. So like it's not hard to complete. But once you have that, I can complete. But once you have that, I can complete. But once you have that, I can be hands off. You can be in the driver's be hands off. You can be in the driver's be hands off. You can be in the driver's seat on this task, big or small. And now seat on this task, big or small. And now seat on this task, big or small. And now you have again the ownership and what you have again the ownership and what you have again the ownership and what the agency to do it. And that agency the agency to do it. And that agency the agency to do it. And that agency translates to people feeling known and translates to people feeling known and translates to people feeling known and needed. And those are two things that we needed. And those are two things that we needed. And those are two things that we we talk about frequently. Known and we talk about frequently. Known and we talk about frequently. Known and needed. And this is the needed side. If needed. And this is the needed side. If needed. And this is the needed side. If you feel like you have agency and

you feel like you have agency and you feel like you have agency and ownership over whatever your task is, ownership over whatever your task is, ownership over whatever your task is, even if it is as simple as like even if it is as simple as like even if it is as simple as like uploading the sermon, then that uploading the sermon, then that uploading the sermon, then that translates to the empowerment, that word translates to the empowerment, that word translates to the empowerment, that word that you used, and you feel like I'm a that you used, and you feel like I'm a that you used, and you feel like I'm a needed part of this team. Okay, I'm needed part of this team. Okay, I'm needed part of this team. Okay, I'm invested in them because they're invested in them because they're invested in them because they're invested in me. invested in me. invested in me. >> And it goes both ways. >> And it goes both ways. >> And it goes both ways. >> Yeah, exactly. Let's move on to the >> Yeah, exactly. Let's move on to the >> Yeah, exactly. Let's move on to the second value. This one is saying the second value. This one is saying the second value. This one is saying the quiet part out loud. quiet part out loud. quiet part out loud. >> Yeah, I recommend you don't install this >> Yeah, I recommend you don't install this >> Yeah, I recommend you don't install this because [laughter] because [laughter] because [laughter] only grief has come my way since only grief has come my way since only grief has come my way since installing this. [laughter] installing this. [laughter] installing this. [laughter] Uh just I mean a little bit of Uh just I mean a little bit of Uh just I mean a little bit of background. So our organization started background. So our organization started background. So our organization started and I was like the quote unquote CEO at and I was like the quote unquote CEO at and I was like the quote unquote CEO at like age 21 or something. And the first like age 21 or something. And the first like age 21 or something. And the first person I hired was my college roommate, person I hired was my college roommate, person I hired was my college roommate, one of my groomsmen. And you know he one of my groomsmen. And you know he one of my groomsmen. And you know he knew just as little about anything as I knew just as little about anything as I knew just as little about anything as I knew. But I wasn't about to hire like a knew. But I wasn't about to hire like a knew. But I wasn't about to hire like a real person cuz who would work for a real person cuz who would work for a real person cuz who would work for a loser like me? loser like me? loser like me? >> Yeah. >> Yeah. >> Yeah. >> And so the first five, six, seven hires, >> And so the first five, six, seven hires, >> And so the first five, six, seven hires, Alex was the one that broke the Alex was the one that broke the Alex was the one that broke the tradition. Shame on him. Yeah. tradition. Shame on him. Yeah. tradition. Shame on him. Yeah. >> Pastor >> Pastor >> Pastor Not from here. Not from here. Not from here. >> The last one. >> The last one. >> The last one. >> Yeah. Yeah. Exactly. I was like, "Oh, >> Yeah. Yeah. Exactly. I was like, "Oh, >> Yeah. Yeah. Exactly. I was like, "Oh, we're not doing that mistake."

we're not doing that mistake." we're not doing that mistake." >> Not doing that again. Oh my goodness. >> Not doing that again. Oh my goodness. >> Not doing that again. Oh my goodness. So, the first like six or seven people So, the first like six or seven people So, the first like six or seven people that we hired were friends from youth that we hired were friends from youth that we hired were friends from youth group. group. group. >> And so, we've now been working together. >> And so, we've now been working together. >> And so, we've now been working together. We're now like in our mid-30s, a lot of We're now like in our mid-30s, a lot of We're now like in our mid-30s, a lot of us. Don't say that out loud. Don't us. Don't say that out loud. Don't us. Don't say that out loud. Don't reflect on that. reflect on that. reflect on that. >> Yeah. >> Yeah. >> Yeah. >> So, we've now known each other for like >> So, we've now known each other for like >> So, we've now known each other for like 20 years. And that like intimacy of 20 years. And that like intimacy of 20 years. And that like intimacy of relationship, what happens? Like the relationship, what happens? Like the relationship, what happens? Like the more familiarity you have, what does it more familiarity you have, what does it more familiarity you have, what does it do? Like breeds discontent. It breeds do? Like breeds discontent. It breeds do? Like breeds discontent. It breeds resentment just because like you're resentment just because like you're resentment just because like you're rubbing shoulders so much. And so what rubbing shoulders so much. And so what rubbing shoulders so much. And so what we had to do was codify this value where we had to do was codify this value where we had to do was codify this value where we describe it like this. We value we describe it like this. We value we describe it like this. We value speaking plainly. This could mean speaking plainly. This could mean speaking plainly. This could mean talking openly in difficult situations, talking openly in difficult situations, talking openly in difficult situations, not shortcutting conflict resolution, or not shortcutting conflict resolution, or not shortcutting conflict resolution, or simply refusing to let bitterness simmer simply refusing to let bitterness simmer simply refusing to let bitterness simmer by letting things go unsaid. by letting things go unsaid. by letting things go unsaid. Fundamentally, we don't believe in Fundamentally, we don't believe in Fundamentally, we don't believe in trying to hide the real thing that we're trying to hide the real thing that we're trying to hide the real thing that we're trying to say. trying to say. trying to say. My wife and I just finished for the My wife and I just finished for the My wife and I just finished for the first time watching the sitcom all the first time watching the sitcom all the first time watching the sitcom all the way through Modern Family. And as I'm way through Modern Family. And as I'm way through Modern Family. And as I'm watching Modern Family, I'm like, I know watching Modern Family, I'm like, I know watching Modern Family, I'm like, I know this is a show, this is a show, this is a show, >> but these people talk very openly with >> but these people talk very openly with >> but these people talk very openly with one another. And they don't seem to like one another. And they don't seem to like one another. And they don't seem to like >> build resentment with each other despite >> build resentment with each other despite >> build resentment with each other despite it. Again, not real life, just a show. it. Again, not real life, just a show. it. Again, not real life, just a show. But what it was kind of reflecting on me But what it was kind of reflecting on me But what it was kind of reflecting on me was, hm, I grew up in a home that was was, hm, I grew up in a home that was was, hm, I grew up in a home that was very open with each other, but like my very open with each other, but like my very open with each other, but like my wife doesn't feel the same. Like she wife doesn't feel the same. Like she wife doesn't feel the same. Like she grew up in a household where like, you grew up in a household where like, you grew up in a household where like, you know, you didn't say the quiet part out know, you didn't say the quiet part out know, you didn't say the quiet part out loud. And it can lead to like people loud. And it can lead to like people loud. And it can lead to like people walking on eggshells. And in our walking on eggshells. And in our walking on eggshells. And in our organization, it requires a lot of organization, it requires a lot of organization, it requires a lot of discipline to live this out because discipline to live this out because discipline to live this out because you're like again, we have to like you're like again, we have to like you're like again, we have to like >> recycle this issue again or we have to >> recycle this issue again or we have to >> recycle this issue again or we have to like go through this process again. But like go through this process again. But like go through this process again. But on the other side of conflict, we have on the other side of conflict, we have on the other side of conflict, we have found is like equity with one another.

found is like equity with one another. found is like equity with one another. And the great thing is the more fires And the great thing is the more fires And the great thing is the more fires that you go through with one another, that you go through with one another, that you go through with one another, the more you're confident you can get the more you're confident you can get the more you're confident you can get through the next one. through the next one. through the next one. >> And so this sets communication >> And so this sets communication >> And so this sets communication expectations. And what it does, and this expectations. And what it does, and this expectations. And what it does, and this is the good part, is that it builds over is the good part, is that it builds over is the good part, is that it builds over time a self-governing culture where time a self-governing culture where time a self-governing culture where issues end up surfacing early and issues end up surfacing early and issues end up surfacing early and relationships can stay protected. Yes. relationships can stay protected. Yes. relationships can stay protected. Yes. >> Because issues that don't surface, then >> Because issues that don't surface, then >> Because issues that don't surface, then become interpersonal issues. So it become interpersonal issues. So it become interpersonal issues. So it became an issue with like Alex, you became an issue with like Alex, you became an issue with like Alex, you know, something he did at work, but if know, something he did at work, but if know, something he did at work, but if it doesn't get surfaced and dealt with, it doesn't get surfaced and dealt with, it doesn't get surfaced and dealt with, say the quiet part out loud, eventually say the quiet part out loud, eventually say the quiet part out loud, eventually it becomes something a person harbors it becomes something a person harbors it becomes something a person harbors against Alex the human, against Alex the human, against Alex the human, >> right? It's impossible to >> right? It's impossible to >> right? It's impossible to um to overstate this. This is this value um to overstate this. This is this value um to overstate this. This is this value of ours both professionally and of ours both professionally and of ours both professionally and personally has and it it it came at a personally has and it it it came at a personally has and it it it came at a time I think where we were reaching a time I think where we were reaching a time I think where we were reaching a point of maturity just in life point of maturity just in life point of maturity just in life >> where we had grown up out of our 20s and >> where we had grown up out of our 20s and >> where we had grown up out of our 20s and into our 30s and gained the the into our 30s and gained the the into our 30s and gained the the relational and communication skills to relational and communication skills to relational and communication skills to be able to do this effectively without be able to do this effectively without be able to do this effectively without being reckless with it or mindless with being reckless with it or mindless with being reckless with it or mindless with it. Um, but we we installed this as a as it. Um, but we we installed this as a as it. Um, but we we installed this as a as a companywide policy and honestly like a companywide policy and honestly like a companywide policy and honestly like as a friend groupwide policy at a time as a friend groupwide policy at a time as a friend groupwide policy at a time where it was like, yeah, we're we're you where it was like, yeah, we're we're you where it was like, yeah, we're we're you know, it's like to just grow older. You know, it's like to just grow older. You know, it's like to just grow older. You you start to have like adult problems you start to have like adult problems you start to have like adult problems that are different than the things that are different than the things that are different than the things you're facing in your early 20s. And you're facing in your early 20s. And you're facing in your early 20s. And it's like we we actually we have to talk it's like we we actually we have to talk it's like we we actually we have to talk about these because if we don't, I mean, about these because if we don't, I mean, about these because if we don't, I mean, you've outlined kind of the consequence you've outlined kind of the consequence you've outlined kind of the consequence of not talking about these. And when you

of not talking about these. And when you of not talking about these. And when you work together on a daily basis and when work together on a daily basis and when work together on a daily basis and when you're doing the work back to the first you're doing the work back to the first you're doing the work back to the first value, when you're doing the work that value, when you're doing the work that value, when you're doing the work that we're doing in church, which is um which we're doing in church, which is um which we're doing in church, which is um which is holy work, not to say that any other is holy work, not to say that any other is holy work, not to say that any other work isn't holy, but it's like it's the work isn't holy, but it's like it's the work isn't holy, but it's like it's the work of of of work of of of work of of of sharing the gospel in a very organized sharing the gospel in a very organized sharing the gospel in a very organized like religious way. Um all the more like religious way. Um all the more like religious way. Um all the more reason to insulate yourself from reason to insulate yourself from reason to insulate yourself from interpersonal bitterness or resentment interpersonal bitterness or resentment interpersonal bitterness or resentment or offense. Um, and so it it it the the or offense. Um, and so it it it the the or offense. Um, and so it it it the the first couple times if you choose, if you first couple times if you choose, if you first couple times if you choose, if you if you dare uh install this as as a if you dare uh install this as as a if you dare uh install this as as a policy, the first couple times, you policy, the first couple times, you policy, the first couple times, you know, can feel a little uncomfy. But know, can feel a little uncomfy. But know, can feel a little uncomfy. But like you said, on the other side of kind like you said, on the other side of kind like you said, on the other side of kind of stumbling through that and and of stumbling through that and and of stumbling through that and and learning how to talk things out, I mean, learning how to talk things out, I mean, learning how to talk things out, I mean, the relational equity that we've all the relational equity that we've all the relational equity that we've all earned that really empowers our work earned that really empowers our work earned that really empowers our work going forward. We end up being better going forward. We end up being better going forward. We end up being better colleagues because our interpersonal colleagues because our interpersonal colleagues because our interpersonal relationships are in right order. relationships are in right order. relationships are in right order. >> Saying the quiet part out loud, when you >> Saying the quiet part out loud, when you >> Saying the quiet part out loud, when you say the word uncomfy, it gives me the say the word uncomfy, it gives me the say the word uncomfy, it gives me the ick. ick. ick. >> Sorry. [laughter] also saying gives me >> Sorry. [laughter] also saying gives me >> Sorry. [laughter] also saying gives me the it gives me the ick. the it gives me the ick. the it gives me the ick. >> Okay, >> Okay, >> Okay, >> this happened pretty recently. I mean, >> this happened pretty recently. I mean, >> this happened pretty recently. I mean, Alex just said like when you start at Alex just said like when you start at Alex just said like when you start at this like it might be like we did this this like it might be like we did this this like it might be like we did this recently. Me and Alex were sitting at recently. Me and Alex were sitting at recently. Me and Alex were sitting at this table, Mike's off and we were this table, Mike's off and we were this table, Mike's off and we were trying to work through something that I trying to work through something that I trying to work through something that I was bringing to him and I like was so was bringing to him and I like was so was bringing to him and I like was so clumsy with it and in reflection I was clumsy with it and in reflection I was clumsy with it and in reflection I was like man I usually handle these things like man I usually handle these things like man I usually handle these things pretty well. I don't know if I made the pretty well. I don't know if I made the pretty well. I don't know if I made the right decision. I think this was wrong.

right decision. I think this was wrong. right decision. I think this was wrong. I was like oh gosh this was this is not I was like oh gosh this was this is not I was like oh gosh this was this is not good. And then like a few days later, good. And then like a few days later, good. And then like a few days later, every party within this say the quiet every party within this say the quiet every party within this say the quiet part out loud circle that we were in part out loud circle that we were in part out loud circle that we were in >> had like demonstrated such high levels >> had like demonstrated such high levels >> had like demonstrated such high levels of maturity that I remember saying to of maturity that I remember saying to of maturity that I remember saying to you, I said this to Brit, my wife as you, I said this to Brit, my wife as you, I said this to Brit, my wife as well. I said like I think I botched well. I said like I think I botched well. I said like I think I botched this. But on the other side of it, like this. But on the other side of it, like this. But on the other side of it, like it made me so proud it made me so proud it made me so proud >> of everyone. Like wow, we all like >> of everyone. Like wow, we all like >> of everyone. Like wow, we all like demonstrated maturity. None of us like demonstrated maturity. None of us like demonstrated maturity. None of us like hid or like cowed from like, you know, hid or like cowed from like, you know, hid or like cowed from like, you know, the spotlight on us. And what is that? the spotlight on us. And what is that? the spotlight on us. And what is that? That's the self-governing That's the self-governing That's the self-governing law showing itself virtuous. So that law showing itself virtuous. So that law showing itself virtuous. So that even when you bumble your way through even when you bumble your way through even when you bumble your way through trying to uphold a value, trying to uphold a value, trying to uphold a value, >> when it is installed and you've gone >> when it is installed and you've gone >> when it is installed and you've gone through it a couple times and that through it a couple times and that through it a couple times and that equity is earned, equity is earned, equity is earned, >> people are just like, "You're right. You >> people are just like, "You're right. You >> people are just like, "You're right. You know what?" And they hold themselves up know what?" And they hold themselves up know what?" And they hold themselves up and then it's not on you. You're not and then it's not on you. You're not and then it's not on you. You're not like this like teacher that's like like this like teacher that's like like this like teacher that's like punishing people. You're just basically punishing people. You're just basically punishing people. You're just basically being like, "Hey, let's shine a light on being like, "Hey, let's shine a light on being like, "Hey, let's shine a light on what we have all agreed to upholding what we have all agreed to upholding what we have all agreed to upholding ourselves to and can we?" And then ourselves to and can we?" And then ourselves to and can we?" And then people with the Holy Spirit dwelling people with the Holy Spirit dwelling people with the Holy Spirit dwelling within them show themselves to be within them show themselves to be within them show themselves to be capable. And it's great. You're right. capable. And it's great. You're right. capable. And it's great. You're right. Okay. At the risk of waiting into like Okay. At the risk of waiting into like Okay. At the risk of waiting into like um therapeutic waters, let's move on to um therapeutic waters, let's move on to um therapeutic waters, let's move on to the third value. This one comes straight the third value. This one comes straight the third value. This one comes straight from the scriptures. Wow. Let your yes from the scriptures. Wow. Let your yes from the scriptures. Wow. Let your yes be your yes and your no be your no.

be your yes and your no be your no. be your yes and your no be your no. Described like this. People trust us. We Described like this. People trust us. We Described like this. People trust us. We hold that in high esteem. Keeping that hold that in high esteem. Keeping that hold that in high esteem. Keeping that trust demands that our words are pure trust demands that our words are pure trust demands that our words are pure and our actions live up to our words. and our actions live up to our words. and our actions live up to our words. And yet opportunity will always exist to And yet opportunity will always exist to And yet opportunity will always exist to stretch intent in service of our own stretch intent in service of our own stretch intent in service of our own interests. In light of this, our interests. In light of this, our interests. In light of this, our commitment is to not manipulate, commitment is to not manipulate, commitment is to not manipulate, sensationalize, overpromise, misdirect, sensationalize, overpromise, misdirect, sensationalize, overpromise, misdirect, or in any way purposefully mislead or in any way purposefully mislead or in any way purposefully mislead people with our words. We uphold and people with our words. We uphold and people with our words. We uphold and affirm this value through our actions. affirm this value through our actions. affirm this value through our actions. Remember cheat sheet linked in the Remember cheat sheet linked in the Remember cheat sheet linked in the description. All of this is summarized. description. All of this is summarized. description. All of this is summarized. Why this value matters? It reinforces Why this value matters? It reinforces Why this value matters? It reinforces reliability, one of the most essential reliability, one of the most essential reliability, one of the most essential staff and volunteer traits, but it also staff and volunteer traits, but it also staff and volunteer traits, but it also protects trust with the team and your protects trust with the team and your protects trust with the team and your church congregation. church congregation. church congregation. >> And this is again one of those things >> And this is again one of those things >> And this is again one of those things that'll probably go unsaid if you are in that'll probably go unsaid if you are in that'll probably go unsaid if you are in the habit of just shaping your words a the habit of just shaping your words a the habit of just shaping your words a little bit in ways that are self- little bit in ways that are self- little bit in ways that are self- serving. Yeah, serving. Yeah, serving. Yeah, >> people will eventually pick up on it. >> people will eventually pick up on it. >> people will eventually pick up on it. That what you hold in darkness will That what you hold in darkness will That what you hold in darkness will eventually be brought to light. eventually be brought to light. eventually be brought to light. >> And it's such >> And it's such >> And it's such a insidious misstep because it's one of a insidious misstep because it's one of a insidious misstep because it's one of those things that doesn't have enough those things that doesn't have enough those things that doesn't have enough gravity for people to really like call gravity for people to really like call gravity for people to really like call you out on it.

you out on it. you out on it. >> They'll be aware of it. >> They'll be aware of it. >> They'll be aware of it. >> You won't be aware that they are aware >> You won't be aware that they are aware >> You won't be aware that they are aware of it. of it. of it. >> And they're not going to act on it, but >> And they're not going to act on it, but >> And they're not going to act on it, but they're just going to have their guard they're just going to have their guard they're just going to have their guard up a little bit more. And this type of up a little bit more. And this type of up a little bit more. And this type of trust erosion trust erosion trust erosion >> Yeah. is like cancer for culture. >> Yeah. is like cancer for culture. >> Yeah. is like cancer for culture. >> Yes. >> Yes. >> Yes. >> Because it's not so obvious that you >> Because it's not so obvious that you >> Because it's not so obvious that you have to do something about it, but it's have to do something about it, but it's have to do something about it, but it's happening under the surface and it's happening under the surface and it's happening under the surface and it's like tearing away at the fabric of like tearing away at the fabric of like tearing away at the fabric of everything that you're trying to build. everything that you're trying to build. everything that you're trying to build. >> Yeah. You can anchor this one like very >> Yeah. You can anchor this one like very >> Yeah. You can anchor this one like very practically in a creative department to practically in a creative department to practically in a creative department to like just deliverables, right? Um this like just deliverables, right? Um this like just deliverables, right? Um this is stuff that that we're we're um is stuff that that we're we're um is stuff that that we're we're um delivering on on a day-to-day delivering on on a day-to-day delivering on on a day-to-day hour-to-our basis here in in our hour-to-our basis here in in our hour-to-our basis here in in our workflow here at Approach Tools and workflow here at Approach Tools and workflow here at Approach Tools and Nucleus is like I'm waiting on someone Nucleus is like I'm waiting on someone Nucleus is like I'm waiting on someone else to deliver something. someone else else to deliver something. someone else else to deliver something. someone else is waiting on me to deliver something. is waiting on me to deliver something. is waiting on me to deliver something. And so very practically, like when it And so very practically, like when it And so very practically, like when it comes to setting timelines for this comes to setting timelines for this comes to setting timelines for this graphic or this um a sermon bumper or graphic or this um a sermon bumper or graphic or this um a sermon bumper or whatever it is that you're responsible whatever it is that you're responsible whatever it is that you're responsible for, um if you don't have a value like for, um if you don't have a value like for, um if you don't have a value like this that's explicitly stated and this that's explicitly stated and this that's explicitly stated and anchored to like a biblical scriptural anchored to like a biblical scriptural anchored to like a biblical scriptural truth, then you know, you could set the truth, then you know, you could set the truth, then you know, you could set the bar. Uh our tendency is to say like, bar. Uh our tendency is to say like, bar. Uh our tendency is to say like, "Oh, I I'll get that to you tomorrow."

"Oh, I I'll get that to you tomorrow." "Oh, I I'll get that to you tomorrow." And then you just miss it by a day here, And then you just miss it by a day here, And then you just miss it by a day here, day day there. Um but when you codify day day there. Um but when you codify day day there. Um but when you codify this and say like, "No, like let's just this and say like, "No, like let's just this and say like, "No, like let's just be honest. Let's just tell the truth and be honest. Let's just tell the truth and be honest. Let's just tell the truth and say like, "Okay, I know you want this by say like, "Okay, I know you want this by say like, "Okay, I know you want this by tomorrow, but the truth is I can't get tomorrow, but the truth is I can't get tomorrow, but the truth is I can't get it to you until Friday." Like, that's it to you until Friday." Like, that's it to you until Friday." Like, that's just that's what I'm offering. Um, I just that's what I'm offering. Um, I just that's what I'm offering. Um, I noticed this in our in our workflow when noticed this in our in our workflow when noticed this in our in our workflow when it comes to deadlines. It's like, "Okay, it comes to deadlines. It's like, "Okay, it comes to deadlines. It's like, "Okay, let's just let's just tell let's make let's just let's just tell let's make let's just let's just tell let's make our best effort to tell the the whole our best effort to tell the the whole our best effort to tell the the whole truth about when I can get this to you truth about when I can get this to you truth about when I can get this to you or what you can expect from me." And or what you can expect from me." And or what you can expect from me." And then that that actually um you know, it then that that actually um you know, it then that that actually um you know, it it protects us from disappointing maybe it protects us from disappointing maybe it protects us from disappointing maybe unspoken expectations of somebody else. unspoken expectations of somebody else. unspoken expectations of somebody else. And if someone doesn't show up for like And if someone doesn't show up for like And if someone doesn't show up for like a meeting, are you going to be like call a meeting, are you going to be like call a meeting, are you going to be like call them out on it? Probably not. You're them out on it? Probably not. You're them out on it? Probably not. You're just going to be like, but it's going to just going to be like, but it's going to just going to be like, but it's going to shape your view of them. shape your view of them. shape your view of them. >> Yeah. >> Yeah. >> Yeah. >> And the great thing about values is that >> And the great thing about values is that >> And the great thing about values is that you, the leader, are just as responsible you, the leader, are just as responsible you, the leader, are just as responsible to them, if not more so than the people to them, if not more so than the people to them, if not more so than the people that are serving on the team. So for that are serving on the team. So for that are serving on the team. So for example, if Alex is expecting something example, if Alex is expecting something example, if Alex is expecting something from me and I don't deliver based on from me and I don't deliver based on from me and I don't deliver based on what I told him, he has every right and what I told him, he has every right and what I told him, he has every right and you could even say responsibility to you could even say responsibility to you could even say responsibility to come to me in response and say um you come to me in response and say um you come to me in response and say um you know on the basis of or like in light of know on the basis of or like in light of know on the basis of or like in light of yes and he'll be no I was really yes and he'll be no I was really yes and he'll be no I was really counting on you to come through on this.

counting on you to come through on this. counting on you to come through on this. What would normally happen in like a What would normally happen in like a What would normally happen in like a boss employee relationship, the boss boss employee relationship, the boss boss employee relationship, the boss doesn't always have to play by the doesn't always have to play by the doesn't always have to play by the rules. If Alex tells me a deadline, he rules. If Alex tells me a deadline, he rules. If Alex tells me a deadline, he has to live up to it. But if I don't, has to live up to it. But if I don't, has to live up to it. But if I don't, it's like what am I going to do? tell it's like what am I going to do? tell it's like what am I going to do? tell the boss to like you know deliver on the boss to like you know deliver on the boss to like you know deliver on time. I'm not going to do that. And so time. I'm not going to do that. And so time. I'm not going to do that. And so what happens? You create these what happens? You create these what happens? You create these conditions for senior leaders in conditions for senior leaders in conditions for senior leaders in organizations where they are above the organizations where they are above the organizations where they are above the rules. When you are above the rules and rules. When you are above the rules and rules. When you are above the rules and you are not accountable to the rules, you are not accountable to the rules, you are not accountable to the rules, what happens? what happens? what happens? >> A little bit of bending of the rules. >> A little bit of bending of the rules. >> A little bit of bending of the rules. >> What could that lead to? Corruption. >> What could that lead to? Corruption. >> What could that lead to? Corruption. What could that lead to? What could that lead to? What could that lead to? >> A moral failing, whatever it might be. >> A moral failing, whatever it might be. >> A moral failing, whatever it might be. Like it quickly can descend into really, Like it quickly can descend into really, Like it quickly can descend into really, really bad things. really bad things. really bad things. >> Yeah. All right. Moving on. The fourth >> Yeah. All right. Moving on. The fourth >> Yeah. All right. Moving on. The fourth value of five. Disagreement is not value of five. Disagreement is not value of five. Disagreement is not disrespect. disrespect. disrespect. >> This is one of our newer ones and it >> This is one of our newer ones and it >> This is one of our newer ones and it came out of a problem as almost all came out of a problem as almost all came out of a problem as almost all values do, right? Like you're trying to values do, right? Like you're trying to values do, right? Like you're trying to you're there's something here. I don't you're there's something here. I don't you're there's something here. I don't know. Okay, we need something to help us know. Okay, we need something to help us know. Okay, we need something to help us govern this. We need a law. It's like, govern this. We need a law. It's like, govern this. We need a law. It's like, you know what? Without speed limits, you know what? Without speed limits, you know what? Without speed limits, people keep flying into [laughter] the people keep flying into [laughter] the people keep flying into [laughter] the ditch. We should stop them from driving ditch. We should stop them from driving ditch. We should stop them from driving that fast.

that fast. that fast. >> Here's how this value is described. >> Here's how this value is described. >> Here's how this value is described. Unity is not uniformity. Alignment Unity is not uniformity. Alignment Unity is not uniformity. Alignment doesn't require full agreement. We doesn't require full agreement. We doesn't require full agreement. We challenge ideas, not people. And we challenge ideas, not people. And we challenge ideas, not people. And we anchor our disagreements to mission. So anchor our disagreements to mission. So anchor our disagreements to mission. So this came out of like creative work. this came out of like creative work. this came out of like creative work. Creative work is almost always Creative work is almost always Creative work is almost always subjective. subjective. subjective. Alex designs a graphic. He's like, I Alex designs a graphic. He's like, I Alex designs a graphic. He's like, I think this looks sweet. And I'm looking think this looks sweet. And I'm looking think this looks sweet. And I'm looking at it like, I don't think it looks at it like, I don't think it looks at it like, I don't think it looks sweet. But how do I provide useful sweet. But how do I provide useful sweet. But how do I provide useful feedback? feedback? feedback? >> Because if I say something like, that's >> Because if I say something like, that's >> Because if I say something like, that's not trendy enough. And Alex has not trendy enough. And Alex has not trendy enough. And Alex has something to me like, well, yours is too something to me like, well, yours is too something to me like, well, yours is too trendy. That isn't in any way helpful. trendy. That isn't in any way helpful. trendy. That isn't in any way helpful. Yeah. Yeah. Yeah. >> Because Alex has shared his preference >> Because Alex has shared his preference >> Because Alex has shared his preference and I have shared my preference. So how and I have shared my preference. So how and I have shared my preference. So how do we move forward? Now it's Alex versus do we move forward? Now it's Alex versus do we move forward? Now it's Alex versus Brady. At the end of the day, we always Brady. At the end of the day, we always Brady. At the end of the day, we always want it to be our interpretation of the want it to be our interpretation of the want it to be our interpretation of the mission versus the mission, mission versus the mission, mission versus the mission, >> our ideas versus the mission that we >> our ideas versus the mission that we >> our ideas versus the mission that we have all ascribed ourselves to. So this have all ascribed ourselves to. So this have all ascribed ourselves to. So this value matters because it protects value matters because it protects value matters because it protects collaboration. It ensures that we don't collaboration. It ensures that we don't collaboration. It ensures that we don't end up in a situation where Alex and I end up in a situation where Alex and I end up in a situation where Alex and I are at odds because we both think one are at odds because we both think one are at odds because we both think one thing and the other is like, "Why are thing and the other is like, "Why are thing and the other is like, "Why are you so bad at your job?" in a world that you so bad at your job?" in a world that you so bad at your job?" in a world that is all subjective. Because the craziest is all subjective. Because the craziest is all subjective. Because the craziest thing about creativity is that certain thing about creativity is that certain thing about creativity is that certain creative expressions get anchored to creative expressions get anchored to creative expressions get anchored to virtues and ethics and morals. Like an virtues and ethics and morals. Like an virtues and ethics and morals. Like an iPhone phone aesthetic is interpreted by iPhone phone aesthetic is interpreted by iPhone phone aesthetic is interpreted by Gen Z as authentic and genuine, whereas Gen Z as authentic and genuine, whereas Gen Z as authentic and genuine, whereas like a cinematic Unsplash type photo is like a cinematic Unsplash type photo is like a cinematic Unsplash type photo is interpreted by millennials for the most interpreted by millennials for the most interpreted by millennials for the most part as authentic and genuine.

part as authentic and genuine. part as authentic and genuine. >> Well, the other thinks that the other is >> Well, the other thinks that the other is >> Well, the other thinks that the other is non inauthentic and non-genuine. Well, non inauthentic and non-genuine. Well, non inauthentic and non-genuine. Well, that's not true. You've just anchored that's not true. You've just anchored that's not true. You've just anchored creative expression to values and creative expression to values and creative expression to values and virtue. So virtue. So virtue. So what this does is it ideally shifts what this does is it ideally shifts what this does is it ideally shifts critiques from those that are taste critiques from those that are taste critiques from those that are taste based to missionbased and allows for based to missionbased and allows for based to missionbased and allows for healthy debate without relational healthy debate without relational healthy debate without relational friction. So going back to this example, friction. So going back to this example, friction. So going back to this example, Alex says this is too trendy. Alex says this is too trendy. Alex says this is too trendy. >> The better critique would be to look at >> The better critique would be to look at >> The better critique would be to look at our church's mission. How do you do this our church's mission. How do you do this our church's mission. How do you do this practically? Well, we teach in ProChurch practically? Well, we teach in ProChurch practically? Well, we teach in ProChurch Certified how to set up audience Certified how to set up audience Certified how to set up audience personas for the people that exist in personas for the people that exist in personas for the people that exist in your church already. Yeah. your church already. Yeah. your church already. Yeah. >> And the people that your church wants to >> And the people that your church wants to >> And the people that your church wants to reach. Because sometimes you have like reach. Because sometimes you have like reach. Because sometimes you have like an existing group and sometimes you're an existing group and sometimes you're an existing group and sometimes you're like I think our church really wants to like I think our church really wants to like I think our church really wants to reach this group. So let's imagine you reach this group. So let's imagine you reach this group. So let's imagine you have one audience persona and we have have one audience persona and we have have one audience persona and we have one example in ProChurch certified. It's one example in ProChurch certified. It's one example in ProChurch certified. It's in the logo and branding module and her in the logo and branding module and her in the logo and branding module and her name is Far Away Fiona and Far Away name is Far Away Fiona and Far Away name is Far Away Fiona and Far Away Fiona she's like into like healing Fiona she's like into like healing Fiona she's like into like healing crystals and she's got like a crystals and she's got like a crystals and she's got like a spirituality side to her but this whole spirituality side to her but this whole spirituality side to her but this whole like Christianity thing is very foreign. like Christianity thing is very foreign. like Christianity thing is very foreign. Organized religion that type of thing is Organized religion that type of thing is Organized religion that type of thing is like so not her thing. So a better like so not her thing. So a better like so not her thing. So a better critique would be like if I'm far away critique would be like if I'm far away critique would be like if I'm far away Fiona, here's how I interpret this Fiona, here's how I interpret this Fiona, here's how I interpret this graphic. And then Alex can either say graphic. And then Alex can either say graphic. And then Alex can either say why he thinks it's a good thing or a bad why he thinks it's a good thing or a bad why he thinks it's a good thing or a bad thing in light of that.

thing in light of that. thing in light of that. >> Now, do I have to agree? No. >> Now, do I have to agree? No. >> Now, do I have to agree? No. Disagreement is not disrespect. The way Disagreement is not disrespect. The way Disagreement is not disrespect. The way to think about this is you get in a car, to think about this is you get in a car, to think about this is you get in a car, >> there's four people. There's Brady, >> there's four people. There's Brady, >> there's four people. There's Brady, there's Alex, there's Ryland, and there's Alex, there's Ryland, and there's Alex, there's Ryland, and there's Roxan. We all know where we want there's Roxan. We all know where we want there's Roxan. We all know where we want to go. We've all agreed that the to go. We've all agreed that the to go. We've all agreed that the destination is the same. Alex says, destination is the same. Alex says, destination is the same. Alex says, "Take the highway." Tristan says take "Take the highway." Tristan says take "Take the highway." Tristan says take the back roads. Ryland says take the new the back roads. Ryland says take the new the back roads. Ryland says take the new bypass they just set up. We're not all bypass they just set up. We're not all bypass they just set up. We're not all on the same page of how to get there, on the same page of how to get there, on the same page of how to get there, but we all care about getting to the but we all care about getting to the but we all care about getting to the same place. The problem is most churches same place. The problem is most churches same place. The problem is most churches are in this car and they're all trying are in this car and they're all trying are in this car and they're all trying to get to different spots. Yeah. to get to different spots. Yeah. to get to different spots. Yeah. >> And no wonder it's chaos. >> And no wonder it's chaos. >> And no wonder it's chaos. >> You, the leader, eventually, me in the >> You, the leader, eventually, me in the >> You, the leader, eventually, me in the driver's seat, will have to make the driver's seat, will have to make the driver's seat, will have to make the decision. Am I going to listen to Alex decision. Am I going to listen to Alex decision. Am I going to listen to Alex in the highway, Tristan in the back in the highway, Tristan in the back in the highway, Tristan in the back roads, or Ryland in the bypass? I'm roads, or Ryland in the bypass? I'm roads, or Ryland in the bypass? I'm going to have to make a decision going to have to make a decision going to have to make a decision eventually. eventually. eventually. >> And [clears throat] that's your job as a >> And [clears throat] that's your job as a >> And [clears throat] that's your job as a leader. and the decision I make will be leader. and the decision I make will be leader. and the decision I make will be disagreed upon by other people. But so disagreed upon by other people. But so disagreed upon by other people. But so long as they understand that that long as they understand that that long as they understand that that vision, pardon me, decision was made in vision, pardon me, decision was made in vision, pardon me, decision was made in light of the church's mission, they can light of the church's mission, they can light of the church's mission, they can trust that I'm keeping myself trust that I'm keeping myself trust that I'm keeping myself accountable and I'm doing my very best accountable and I'm doing my very best accountable and I'm doing my very best as the leader to make decisions based on as the leader to make decisions based on as the leader to make decisions based on what we have all decided is this what we have all decided is this what we have all decided is this organization's mission, this church's organization's mission, this church's organization's mission, this church's reason for existence. And then we can reason for existence. And then we can reason for existence. And then we can look back and reflect, was that decision look back and reflect, was that decision look back and reflect, was that decision correct or was it wrong? But that is correct or was it wrong? But that is correct or was it wrong? But that is such a better place to be in than you such a better place to be in than you such a better place to be in than you make the decision based on preference.

make the decision based on preference. make the decision based on preference. And then what do you open yourself up And then what do you open yourself up And then what do you open yourself up to? Brady made that decision because he to? Brady made that decision because he to? Brady made that decision because he likes Alex more than Tristan. likes Alex more than Tristan. likes Alex more than Tristan. >> Yeah. And and that's why anchoring all >> Yeah. And and that's why anchoring all >> Yeah. And and that's why anchoring all of your decisions to the mission and of your decisions to the mission and of your decisions to the mission and vision of your church and the values of vision of your church and the values of vision of your church and the values of the the overarching values of your the the overarching values of your the the overarching values of your church um church um church um are is a good and and safe and and and are is a good and and safe and and and are is a good and and safe and and and and good path forward because to to your and good path forward because to to your and good path forward because to to your example of being in the car, if our if example of being in the car, if our if example of being in the car, if our if our value is to get to our destination our value is to get to our destination our value is to get to our destination in the least amount of time, well then in the least amount of time, well then in the least amount of time, well then you as the driver, you get to make your you as the driver, you get to make your you as the driver, you get to make your decision based off all the opinions in decision based off all the opinions in decision based off all the opinions in the car against the value, which is the car against the value, which is the car against the value, which is like, okay, Hey, I hear that there's like, okay, Hey, I hear that there's like, okay, Hey, I hear that there's like this new bypass that goes down by like this new bypass that goes down by like this new bypass that goes down by the lake, which is beautiful, but like the lake, which is beautiful, but like the lake, which is beautiful, but like we're supposed to get to this place by we're supposed to get to this place by we're supposed to get to this place by this time, so I've got to take the this time, so I've got to take the this time, so I've got to take the highway. And so that that even takes the highway. And so that that even takes the highway. And so that that even takes the senior leader almost almost out of the senior leader almost almost out of the senior leader almost almost out of the equation. equation. equation. It's like, okay, yeah, I recognize that It's like, okay, yeah, I recognize that It's like, okay, yeah, I recognize that the decision is with me cuz I'm in the the decision is with me cuz I'm in the the decision is with me cuz I'm in the in the driver's seat, but I'm holding my in the driver's seat, but I'm holding my in the driver's seat, but I'm holding my decision up against the value, which is decision up against the value, which is decision up against the value, which is we need to get to this place by this we need to get to this place by this we need to get to this place by this time, but if there's no time, if if the time, but if there's no time, if if the time, but if there's no time, if if the value is to have good vibes, well, then value is to have good vibes, well, then value is to have good vibes, well, then let's put the windows down and let's let's put the windows down and let's let's put the windows down and let's drive by the lake cuz we got the time.

drive by the lake cuz we got the time. drive by the lake cuz we got the time. Let's round it out. The fifth and final Let's round it out. The fifth and final Let's round it out. The fifth and final value, solutions first. Described like value, solutions first. Described like value, solutions first. Described like this, identifying problems is easy. this, identifying problems is easy. this, identifying problems is easy. Proposing solutions less so. We bring Proposing solutions less so. We bring Proposing solutions less so. We bring solutions first to the table. solutions first to the table. solutions first to the table. Begrudgingly, I'm going to quote Begrudgingly, I'm going to quote Begrudgingly, I'm going to quote Kendrick Lamar. Kendrick Lamar. Kendrick Lamar. Got a big mouth, but he lacks big ideas. Got a big mouth, but he lacks big ideas. Got a big mouth, but he lacks big ideas. >> Okay. Talking about Drake. First of all, >> Okay. Talking about Drake. First of all, >> Okay. Talking about Drake. First of all, that's offensive. [laughter] that's offensive. [laughter] that's offensive. [laughter] Iceman coming soon. So, why does this Iceman coming soon. So, why does this Iceman coming soon. So, why does this value matter? We're from Toronto, value matter? We're from Toronto, value matter? We're from Toronto, people. I get it. You probably think people. I get it. You probably think people. I get it. You probably think we're on the wrong side of history. we're on the wrong side of history. we're on the wrong side of history. Look, time will tell. Or if not, you Look, time will tell. Or if not, you Look, time will tell. Or if not, you ride with your people that got you ride with your people that got you ride with your people that got you there. Okay, that's how it goes. If Alex there. Okay, that's how it goes. If Alex there. Okay, that's how it goes. If Alex eventually gets in a rat beef, okay, and eventually gets in a rat beef, okay, and eventually gets in a rat beef, okay, and he [laughter] he [laughter] he [laughter] >> by, you know, public opinion loses, do I >> by, you know, public opinion loses, do I >> by, you know, public opinion loses, do I abandon him? No, I'm still with him. abandon him? No, I'm still with him. abandon him? No, I'm still with him. [laughter] [laughter] [laughter] Why this value matters? It uproots Why this value matters? It uproots Why this value matters? It uproots unhelpful negativity. We all know the unhelpful negativity. We all know the unhelpful negativity. We all know the type of person who's like, I can spot a type of person who's like, I can spot a type of person who's like, I can spot a problem a mile away, you know, like I'm problem a mile away, you know, like I'm problem a mile away, you know, like I'm just that type of person. Like I, you just that type of person. Like I, you just that type of person. Like I, you know, I point out the problems like know, I point out the problems like know, I point out the problems like great. That's not you know big mouth great. That's not you know big mouth great. That's not you know big mouth different from big ideas. This fosters different from big ideas. This fosters different from big ideas. This fosters problem solvers and not problem problem solvers and not problem problem solvers and not problem spotters. This is important because spotters. This is important because spotters. This is important because there are different levels to capability there are different levels to capability there are different levels to capability in staff and volunteers. And one of the in staff and volunteers. And one of the in staff and volunteers. And one of the key differentiators is the ability to key differentiators is the ability to key differentiators is the ability to problem solve. So like in our problem solve. So like in our problem solve. So like in our organization organization organization you know I have this thing called the you know I have this thing called the you know I have this thing called the ownership pyramid and at the base is ownership pyramid and at the base is ownership pyramid and at the base is like emotional steadiness. Doesn't like emotional steadiness. Doesn't like emotional steadiness. Doesn't matter like what you're capable of matter like what you're capable of matter like what you're capable of doing, how long you've been on the team, doing, how long you've been on the team, doing, how long you've been on the team, like you're accountable to this. The

like you're accountable to this. The like you're accountable to this. The next level up is like you are a task next level up is like you are a task next level up is like you are a task doer. Basically, you're not really doer. Basically, you're not really doer. Basically, you're not really problem solving there. Maybe tiny little problem solving there. Maybe tiny little problem solving there. Maybe tiny little problems, but your job is basically like problems, but your job is basically like problems, but your job is basically like take the standard operating procedure of take the standard operating procedure of take the standard operating procedure of how to upload the sermon to YouTube and how to upload the sermon to YouTube and how to upload the sermon to YouTube and just follow the steps. And if you just follow the steps. And if you just follow the steps. And if you encounter an issue where like, you know, encounter an issue where like, you know, encounter an issue where like, you know, you typed in the wrong number, so like you typed in the wrong number, so like you typed in the wrong number, so like the chapters don't show up, so like when the chapters don't show up, so like when the chapters don't show up, so like when you're scrubbing on the video, like you you're scrubbing on the video, like you you're scrubbing on the video, like you can't like see where worship ends and can't like see where worship ends and can't like see where worship ends and the sermon begins. Great. Okay, you the sermon begins. Great. Okay, you the sermon begins. Great. Okay, you missed that part of the SOP. Here's how missed that part of the SOP. Here's how missed that part of the SOP. Here's how to fix it next time. But I'm not asking to fix it next time. But I'm not asking to fix it next time. But I'm not asking you to problem solve at all. Problem you to problem solve at all. Problem you to problem solve at all. Problem solving is like a higher tier of person. solving is like a higher tier of person. solving is like a higher tier of person. >> It takes time to build that. It takes >> It takes time to build that. It takes >> It takes time to build that. It takes time to learn how to identify the time to learn how to identify the time to learn how to identify the problems in light of what needs to be problems in light of what needs to be problems in light of what needs to be solved. Like we've all been in like the solved. Like we've all been in like the solved. Like we've all been in like the room with a person like usually a room with a person like usually a room with a person like usually a general contractor, you know, they're general contractor, you know, they're general contractor, you know, they're like 55, you know, they got this huge like 55, you know, they got this huge like 55, you know, they got this huge pot belly, they've got like the tool pot belly, they've got like the tool pot belly, they've got like the tool belt around and they just like you bring belt around and they just like you bring belt around and they just like you bring them in, you're like, "Yeah, we we were them in, you're like, "Yeah, we we were them in, you're like, "Yeah, we we were just trying to figure this thing out." just trying to figure this thing out." just trying to figure this thing out." Yep. I see a problem here and like they Yep. I see a problem here and like they Yep. I see a problem here and like they know it right away because like they've know it right away because like they've know it right away because like they've been doing it for so long. been doing it for so long. been doing it for so long. >> How do you develop that at the very >> How do you develop that at the very >> How do you develop that at the very beginning for someone who is just beginning for someone who is just beginning for someone who is just working on tasks? I want them to foster working on tasks? I want them to foster working on tasks? I want them to foster the mentality and attitude of problem the mentality and attitude of problem the mentality and attitude of problem solver, not problem spotter. And you solver, not problem spotter. And you solver, not problem spotter. And you know what? They may never ascend to that know what? They may never ascend to that know what? They may never ascend to that higher level tier. I think most higher level tier. I think most higher level tier. I think most volunteers in church won't because they volunteers in church won't because they volunteers in church won't because they have real jobs and like outside of the have real jobs and like outside of the have real jobs and like outside of the few hours that they can give each week few hours that they can give each week few hours that they can give each week or each month, they're just not going to or each month, they're just not going to or each month, they're just not going to have the time and space to develop that.

have the time and space to develop that. have the time and space to develop that. But at the very least for those that But at the very least for those that But at the very least for those that are, you want to start building that in are, you want to start building that in are, you want to start building that in them early. Problem solver, not problem them early. Problem solver, not problem them early. Problem solver, not problem spotter. And then finally, again, this spotter. And then finally, again, this spotter. And then finally, again, this encourages ownership and innovation and encourages ownership and innovation and encourages ownership and innovation and agency. Because if you have that agency, agency. Because if you have that agency, agency. Because if you have that agency, you have the ability like that general you have the ability like that general you have the ability like that general contractor to look and be like, I know contractor to look and be like, I know contractor to look and be like, I know no one else could solve this, but I see no one else could solve this, but I see no one else could solve this, but I see exactly what your issue is. For a senior exactly what your issue is. For a senior exactly what your issue is. For a senior leader in any organization, especially leader in any organization, especially leader in any organization, especially in church, if you don't again, if you in church, if you don't again, if you in church, if you don't again, if you don't share this value, you know the don't share this value, you know the don't share this value, you know the feeling of people who are below you feeling of people who are below you feeling of people who are below you organizationally organizationally organizationally um coming to you repeatedly with um coming to you repeatedly with um coming to you repeatedly with problems and without solutions and problems and without solutions and problems and without solutions and the air of negativity that that breeds the air of negativity that that breeds the air of negativity that that breeds in your life and your work and your in your life and your work and your in your life and your work and your experience as a senior leader in that experience as a senior leader in that experience as a senior leader in that organization. um I can reflect on my organization. um I can reflect on my organization. um I can reflect on my time here and and identify times where time here and and identify times where time here and and identify times where I've done that where it's like oh I've done that where it's like oh I've done that where it's like oh because I know that the buck stops with because I know that the buck stops with because I know that the buck stops with you and so like if I've got a problem you and so like if I've got a problem you and so like if I've got a problem that I can't handle it's just like hey that I can't handle it's just like hey that I can't handle it's just like hey braid this this and this and uh braid this this and this and uh braid this this and this and uh hopefully I'm getting better at that. Uh hopefully I'm getting better at that. Uh hopefully I'm getting better at that. Uh but in church I I I I but in church I I I I but in church I I I I feel that tension as well where folks feel that tension as well where folks feel that tension as well where folks come and say like hey we want this or come and say like hey we want this or come and say like hey we want this or hey we want less of this or hey this hey we want less of this or hey this hey we want less of this or hey this that and the other. It's like, okay, and that and the other. It's like, okay, and that and the other. It's like, okay, and [laughter] you know, I hear you. Um, and [laughter] you know, I hear you. Um, and [laughter] you know, I hear you. Um, and I hear all the things that we're not I hear all the things that we're not I hear all the things that we're not doing well enough and things that we doing well enough and things that we doing well enough and things that we need to be doing more of, sure, but like need to be doing more of, sure, but like need to be doing more of, sure, but like what are you bringing to the table to what are you bringing to the table to what are you bringing to the table to uh to solve that feeling that you have?

uh to solve that feeling that you have? uh to solve that feeling that you have? Um, and so if again, if you take the Um, and so if again, if you take the Um, and so if again, if you take the time to to install this value and and time to to install this value and and time to to install this value and and and codify this, then all of a sudden and codify this, then all of a sudden and codify this, then all of a sudden you've got folks who are thinking about you've got folks who are thinking about you've got folks who are thinking about problems differently. They identify the problems differently. They identify the problems differently. They identify the problem, which is good and can actually problem, which is good and can actually problem, which is good and can actually be like a really valuable asset to a be like a really valuable asset to a be like a really valuable asset to a team. Somebody who has a keen eye for team. Somebody who has a keen eye for team. Somebody who has a keen eye for something that could be better. Um, but something that could be better. Um, but something that could be better. Um, but all of a sudden you codify this and now all of a sudden you codify this and now all of a sudden you codify this and now that person sees a thing that could be that person sees a thing that could be that person sees a thing that could be better, but oh, they interrupt better, but oh, they interrupt better, but oh, they interrupt themselves. Oh, okay. I've identified themselves. Oh, okay. I've identified themselves. Oh, okay. I've identified the thing that needs to be that needs to the thing that needs to be that needs to the thing that needs to be that needs to be better. But we've got this new value be better. But we've got this new value be better. But we've got this new value which is like um solutions first. And so which is like um solutions first. And so which is like um solutions first. And so I'm going to take a moment before I send I'm going to take a moment before I send I'm going to take a moment before I send that message, before I schedule that that message, before I schedule that that message, before I schedule that meeting to dream up what could be a meeting to dream up what could be a meeting to dream up what could be a solution here and bring that to the solution here and bring that to the solution here and bring that to the table. And all of a sudden now when you table. And all of a sudden now when you table. And all of a sudden now when you bring that to your senior leader, your bring that to your senior leader, your bring that to your senior leader, your senior leader is in is in such a better senior leader is in is in such a better senior leader is in is in such a better place to receive that feedback, that place to receive that feedback, that place to receive that feedback, that problem that is real. And then problem that is real. And then problem that is real. And then secondarily, you're like halfway to secondarily, you're like halfway to secondarily, you're like halfway to getting that problem solved. Whereas if getting that problem solved. Whereas if getting that problem solved. Whereas if you just come with the problem that you just come with the problem that you just come with the problem that there's been no progress made other than there's been no progress made other than there's been no progress made other than the fact that you're acknowledging that the fact that you're acknowledging that the fact that you're acknowledging that there's something wrong. there's something wrong. there's something wrong. >> Yeah. I mean, to Alex's point, the way >> Yeah. I mean, to Alex's point, the way >> Yeah. I mean, to Alex's point, the way that my my church expresses this value, that my my church expresses this value, that my my church expresses this value, Pastor Bill says from stage all the Pastor Bill says from stage all the Pastor Bill says from stage all the time, and this is the language you use time, and this is the language you use time, and this is the language you use becomes the culture you build. and you becomes the culture you build. and you becomes the culture you build. and you repeat something where it is heard and repeat something where it is heard and repeat something where it is heard and seen by many people. He will say seen by many people. He will say seen by many people. He will say something along the lines of, you know, something along the lines of, you know, something along the lines of, you know, a person came to me and said like, "The a person came to me and said like, "The a person came to me and said like, "The church should do this." And he says, and church should do this." And he says, and church should do this." And he says, and I always respond, "You're right. You I always respond, "You're right. You I always respond, "You're right. You should." [laughter] And he says that and should." [laughter] And he says that and should." [laughter] And he says that and he says it multiple times. What does it he says it multiple times. What does it he says it multiple times. What does it do? I hear that seated in the pew. And I do? I hear that seated in the pew. And I do? I hear that seated in the pew. And I go, "All right." Like, that's right. I go, "All right." Like, that's right. I go, "All right." Like, that's right. I am the church and I have ownership over am the church and I have ownership over am the church and I have ownership over this. This is not like church, you need

this. This is not like church, you need this. This is not like church, you need to do this. And I like, you know, hand to do this. And I like, you know, hand to do this. And I like, you know, hand that off to you. I am just as part of that off to you. I am just as part of that off to you. I am just as part of the church if I volunteer, if I'm on the church if I volunteer, if I'm on the church if I volunteer, if I'm on staff, if I'm a parishioner, if I'm just staff, if I'm a parishioner, if I'm just staff, if I'm a parishioner, if I'm just like an in irregular attender as anybody like an in irregular attender as anybody like an in irregular attender as anybody else. Let's close this out by talking else. Let's close this out by talking else. Let's close this out by talking about how to use these values to shape about how to use these values to shape about how to use these values to shape culture. Just a few notes now that you culture. Just a few notes now that you culture. Just a few notes now that you know what they are. First is you want to know what they are. First is you want to know what they are. First is you want to revisit values whenever conflict or revisit values whenever conflict or revisit values whenever conflict or confusion emerges. Make sure that the confusion emerges. Make sure that the confusion emerges. Make sure that the descriptions of these values especially descriptions of these values especially descriptions of these values especially are still serving you well. And if one are still serving you well. And if one are still serving you well. And if one of these five values does not serve the of these five values does not serve the of these five values does not serve the issue that you're dealing with, that's issue that you're dealing with, that's issue that you're dealing with, that's probably an opportunity for you to probably an opportunity for you to probably an opportunity for you to codify a new one. Like I said, our codify a new one. Like I said, our codify a new one. Like I said, our organization has more than just these organization has more than just these organization has more than just these five. They're probably not applicable to five. They're probably not applicable to five. They're probably not applicable to you. We didn't include them in this you. We didn't include them in this you. We didn't include them in this episode, but they have come from episode, but they have come from episode, but they have come from >> seasons, >> seasons, >> seasons, >> moments of concern where I was like, we >> moments of concern where I was like, we >> moments of concern where I was like, we need a road map forward from this issue. need a road map forward from this issue. need a road map forward from this issue. Number two, hold each other accountable Number two, hold each other accountable Number two, hold each other accountable to these staff and volunteers alike. We to these staff and volunteers alike. We to these staff and volunteers alike. We touched on that. Third, integrate these touched on that. Third, integrate these touched on that. Third, integrate these into onboarding, team meetings, and into onboarding, team meetings, and into onboarding, team meetings, and creative reviews. The language you use creative reviews. The language you use creative reviews. The language you use becomes the culture you build. The becomes the culture you build. The becomes the culture you build. The language only becomes culture when you language only becomes culture when you language only becomes culture when you use it. What I just said from Pastor use it. What I just said from Pastor use it. What I just said from Pastor Bill, I've heard him say it a dozen Bill, I've heard him say it a dozen Bill, I've heard him say it a dozen times from stage. He's building that times from stage. He's building that times from stage. He's building that culture with the language he uses. So, culture with the language he uses. So, culture with the language he uses. So, when you first start working with when you first start working with when you first start working with someone, hand them these. When we did a someone, hand them these. When we did a someone, hand them these. When we did a team retreat, a team retreat when we uh team retreat, a team retreat when we uh team retreat, a team retreat when we uh first initialized these a few years ago, first initialized these a few years ago, first initialized these a few years ago, I printed them out, gave them to every I printed them out, gave them to every I printed them out, gave them to every person, gave them to every uh spouse, person, gave them to every uh spouse, person, gave them to every uh spouse, gave them to children. They couldn't gave them to children. They couldn't gave them to children. They couldn't read them, but I was they were holding read them, but I was they were holding read them, but I was they were holding them anyway. I say, "Hey, these are the them anyway. I say, "Hey, these are the them anyway. I say, "Hey, these are the values." And then we use them and come values." And then we use them and come values." And then we use them and come up with them. So when someone comes to up with them. So when someone comes to up with them. So when someone comes to me and says, "In the interest of saying me and says, "In the interest of saying me and says, "In the interest of saying the quiet part out loud," and I go, "Do

the quiet part out loud," and I go, "Do the quiet part out loud," and I go, "Do not disturb." [laughter] not disturb." [laughter] not disturb." [laughter] >> I know that what they're saying is >> I know that what they're saying is >> I know that what they're saying is anchored in this mission. Yeah. anchored in this mission. Yeah. anchored in this mission. Yeah. >> Anchored in these values. And then >> Anchored in these values. And then >> Anchored in these values. And then finally, expect values to strengthen finally, expect values to strengthen finally, expect values to strengthen only after being tested in real only after being tested in real only after being tested in real scenarios. At first, they're just words scenarios. At first, they're just words scenarios. At first, they're just words on a page on a page on a page >> and they're not culture. >> and they're not culture. >> and they're not culture. >> They're just language. >> They're just language. >> They're just language. >> And then the first time they get used in >> And then the first time they get used in >> And then the first time they get used in a real way, you come out of it on the a real way, you come out of it on the a real way, you come out of it on the other side. Now you have equity. Now you other side. Now you have equity. Now you other side. Now you have equity. Now you have values that have been proven. have values that have been proven. have values that have been proven. >> I have a personal value with my wife and >> I have a personal value with my wife and >> I have a personal value with my wife and I, with our family. We can get through I, with our family. We can get through I, with our family. We can get through anything. And we have used that to anything. And we have used that to anything. And we have used that to navigate tremendously difficult seasons. navigate tremendously difficult seasons. navigate tremendously difficult seasons. >> At first it was like this aspiration >> At first it was like this aspiration >> At first it was like this aspiration >> and then it became this like promise to >> and then it became this like promise to >> and then it became this like promise to each other that we knew was true. each other that we knew was true. each other that we knew was true. >> But at first it was just like I hope >> But at first it was just like I hope >> But at first it was just like I hope this I hope I hope we can. [laughter] this I hope I hope we can. [laughter] this I hope I hope we can. [laughter] >> Same thing with these values. When you >> Same thing with these values. When you >> Same thing with these values. When you come on out the other side, come on out the other side, come on out the other side, >> they mean that much more. And that's >> they mean that much more. And that's >> they mean that much more. And that's when they can become self-governing when they can become self-governing when they can become self-governing because everyone understands, okay, because everyone understands, okay, because everyone understands, okay, great. This wasn't just like a thing great. This wasn't just like a thing great. This wasn't just like a thing that the senior leader said that was that the senior leader said that was that the senior leader said that was hopeful that was like aspirational. No, hopeful that was like aspirational. No, hopeful that was like aspirational. No, he or she held themselves accountable. he or she held themselves accountable. he or she held themselves accountable. >> He or she held us accountable.

>> He or she held us accountable. >> He or she held us accountable. >> This is how it's going to be. Great. We >> This is how it's going to be. Great. We >> This is how it's going to be. Great. We will live within this world. will live within this world. will live within this world. >> You've made it to the end of this >> You've made it to the end of this >> You've made it to the end of this episode. You've downloaded the cheat episode. You've downloaded the cheat episode. You've downloaded the cheat sheet. You want to sign up for ProChurch sheet. You want to sign up for ProChurch sheet. You want to sign up for ProChurch Certified. When is the next opportunity Certified. When is the next opportunity Certified. When is the next opportunity to join a new class of ProChurch to join a new class of ProChurch to join a new class of ProChurch Certified? prochurchcertified.com is Certified? prochurchcertified.com is Certified? prochurchcertified.com is where you can go and check it all out. where you can go and check it all out. where you can go and check it all out. See what's included in all the modules. See what's included in all the modules. See what's included in all the modules. We are going to be doing open enrollment We are going to be doing open enrollment We are going to be doing open enrollment for the class of 2026 in January. So for the class of 2026 in January. So for the class of 2026 in January. So coming up coming up coming up >> and we'll be doing a special discount >> and we'll be doing a special discount >> and we'll be doing a special discount during that enrollment week. So you can during that enrollment week. So you can during that enrollment week. So you can join the waiting list I believe at join the waiting list I believe at join the waiting list I believe at prochurchcertified.com. prochurchcertified.com. prochurchcertified.com. If you're keeping up with this podcast, If you're keeping up with this podcast, If you're keeping up with this podcast, keeping up with our social platforms on keeping up with our social platforms on keeping up with our social platforms on the email list, you'll get notified when the email list, you'll get notified when the email list, you'll get notified when that happens. Um we're just kind of that happens. Um we're just kind of that happens. Um we're just kind of working through right now like printing working through right now like printing working through right now like printing the first round of certificates for the first round of certificates for the first round of certificates for those that are finishing those that are finishing those that are finishing >> real like printing them real. >> real like printing them real. >> real like printing them real. >> Yeah. And I got like we're having talks >> Yeah. And I got like we're having talks >> Yeah. And I got like we're having talks about like calligraphers and I got to about like calligraphers and I got to about like calligraphers and I got to get like fancy pens. I know it's get like fancy pens. I know it's get like fancy pens. I know it's actually Yeah, it's a lot more involved. actually Yeah, it's a lot more involved. actually Yeah, it's a lot more involved. Oh, what kind of gold foil do we need on Oh, what kind of gold foil do we need on Oh, what kind of gold foil do we need on this? So, yeah. Yeah, that's a new this? So, yeah. Yeah, that's a new this? So, yeah. Yeah, that's a new project for us that's that's fun and project for us that's that's fun and project for us that's that's fun and creative. So, check it out. creative. So, check it out. creative. So, check it out. prochurchcertified.com. Download the prochurchcertified.com. Download the prochurchcertified.com. Download the cheat sheet. It'll give you a kind of cheat sheet. It'll give you a kind of cheat sheet. It'll give you a kind of feel for every single module includes feel for every single module includes feel for every single module includes four different sections. There's four different sections. There's four different sections. There's teaching, there's the workshop, there's teaching, there's the workshop, there's teaching, there's the workshop, there's downloads, and there's the exercise. In downloads, and there's the exercise. In downloads, and there's the exercise. In the download section, we have in every the download section, we have in every the download section, we have in every single module a bunch of cheat sheets single module a bunch of cheat sheets single module a bunch of cheat sheets and road mapaps and formulas and presets and road mapaps and formulas and presets and road mapaps and formulas and presets and frameworks and diagrams so that we and frameworks and diagrams so that we and frameworks and diagrams so that we can take like the lessons can take like the lessons can take like the lessons >> and like make them easy to remember.

>> and like make them easy to remember. >> and like make them easy to remember. Yeah. Because I just finished writing Yeah. Because I just finished writing Yeah. Because I just finished writing the final lesson of the last module and the final lesson of the last module and the final lesson of the last module and right before we uh jumped in to record right before we uh jumped in to record right before we uh jumped in to record this, I recorded it this, I recorded it this, I recorded it >> and I did like a addition and the entire >> and I did like a addition and the entire >> and I did like a addition and the entire nine modules comprise of like 175,000 nine modules comprise of like 175,000 nine modules comprise of like 175,000 plus words. plus words. plus words. >> Wow. And I asked Chachi, I was like, >> Wow. And I asked Chachi, I was like, >> Wow. And I asked Chachi, I was like, "What's like the average length of a "What's like the average length of a "What's like the average length of a non-fiction book?" And it was like, non-fiction book?" And it was like, non-fiction book?" And it was like, "Yeah, 50,000 to 80,000 words." So like "Yeah, 50,000 to 80,000 words." So like "Yeah, 50,000 to 80,000 words." So like it's like three books. So like it's like three books. So like it's like three books. So like >> understandably so much content, >> understandably so much content, >> understandably so much content, >> you might not like perfectly remember >> you might not like perfectly remember >> you might not like perfectly remember everything. That's why all these cheat everything. That's why all these cheat everything. That's why all these cheat sheets exist. And so you can look and sheets exist. And so you can look and sheets exist. And so you can look and get a preview of one of them linked in get a preview of one of them linked in get a preview of one of them linked in the description. Thank you for your the description. Thank you for your the description. Thank you for your time, attention, and trust. We will talk time, attention, and trust. We will talk time, attention, and trust. We will talk to you next Wednesday. Your call. That's to you next Wednesday. Your call. That's to you next Wednesday. Your call. That's the point. the point. the point. >> That's right. >> That's right. >> That's right. >> If you're not full of facets like we >> If you're not full of facets like we >> If you're not full of facets like we are, then stay single faceted. If you are, then stay single faceted. If you are, then stay single faceted. If you are multiaceted like father facet, you are multiaceted like father facet, you are multiaceted like father facet, you roll with it. [laughter]