She Didn't Make It Out of Orientation

So, tell me, Mark, CEO of Baptist Health So, tell me, Mark, CEO of Baptist Health Care, Care, Care, tell me about firing an employee tell me about firing an employee tell me about firing an employee during the orientation. And it's not during the orientation. And it's not during the orientation. And it's not just during the orientation, you're the just during the orientation, you're the just during the orientation, you're the first speaker in the orientation. first speaker in the orientation. first speaker in the orientation. >> didn't make it long. Well, there's an >> didn't make it long. Well, there's an >> didn't make it long. Well, there's an asterisk to this story and I'll explain asterisk to this story and I'll explain asterisk to this story and I'll explain that because in orientation, I'm the that because in orientation, I'm the that because in orientation, I'm the first on the agenda and what I do is first on the agenda and what I do is first on the agenda and what I do is talk about expectations. So, I talk talk about expectations. So, I talk talk about expectations. So, I talk about our culture and we unpack the about our culture and we unpack the about our culture and we unpack the values and how that looks in our values and how that looks in our values and how that looks in our behaviors and behaviors and behaviors and uh and how they fit into that and the uh and how they fit into that and the uh and how they fit into that and the drivers of culture and all of that we go drivers of culture and all of that we go drivers of culture and all of that we go through all that. through all that. through all that. But one time I was doing this and in the But one time I was doing this and in the But one time I was doing this and in the back right of the room as I'm facing back right of the room as I'm facing back right of the room as I'm facing these rows of chairs I these rows of chairs I these rows of chairs I You know, the whole time just this You know, the whole time just this You know, the whole time just this curmudgeon appearance, these curmudgeon appearance, these curmudgeon appearance, these non-verbals, the occasional whisper to non-verbals, the occasional whisper to non-verbals, the occasional whisper to her neighbor. her neighbor. her neighbor. I could tell she wasn't fitting. I could I could tell she wasn't fitting. I could I could tell she wasn't fitting. I could tell she wasn't in embracing who we are tell she wasn't in embracing who we are tell she wasn't in embracing who we are and why we're here and why we're here and why we're here at all. at all. at all. And it just continued to progress as I'm And it just continued to progress as I'm And it just continued to progress as I'm doing my hour and I'm like, okay, this doing my hour and I'm like, okay, this doing my hour and I'm like, okay, this I'm trying not to allow you to draw me I'm trying not to allow you to draw me I'm trying not to allow you to draw me in to an exchange. I'm just going to in to an exchange. I'm just going to in to an exchange. I'm just going to move on keep my eye contact over here.

move on keep my eye contact over here. move on keep my eye contact over here. But when I'm done and I was done, I went But when I'm done and I was done, I went But when I'm done and I was done, I went back to my desk and I picked up the back to my desk and I picked up the back to my desk and I picked up the phone and I called that leader. I said, phone and I called that leader. I said, phone and I called that leader. I said, you have somebody in orientation. So, you have somebody in orientation. So, you have somebody in orientation. So, yeah, mhm. I said, yeah, mhm. I said, yeah, mhm. I said, she's she's not she doesn't belong here. she's she's not she doesn't belong here. she's she's not she doesn't belong here. She's not going to make it here. So, She's not going to make it here. So, She's not going to make it here. So, whatever don't pull her out but but at whatever don't pull her out but but at whatever don't pull her out but but at the right time I want you to let her the right time I want you to let her the right time I want you to let her know she's not she doesn't belong here. know she's not she doesn't belong here. know she's not she doesn't belong here. I I understand. Thanks for letting me I I understand. Thanks for letting me I I understand. Thanks for letting me know. I'm sorry this happened. No, it's know. I'm sorry this happened. No, it's know. I'm sorry this happened. No, it's okay, you know, it happens. okay, you know, it happens. okay, you know, it happens. The asterisk of the story, The asterisk of the story, The asterisk of the story, this was a volunteer. She wasn't even on this was a volunteer. She wasn't even on this was a volunteer. She wasn't even on the payroll. the payroll. the payroll. >> [laughter] >> [laughter] >> [laughter] >> She she was coming to work to volunteer, >> She she was coming to work to volunteer, >> She she was coming to work to volunteer, you know, one of our blue vested you know, one of our blue vested you know, one of our blue vested volunteers that sit our entrances or volunteers that sit our entrances or volunteers that sit our entrances or they sit on the floors in the waiting they sit on the floors in the waiting they sit on the floors in the waiting rooms and they help people. rooms and they help people. rooms and they help people. We weren't even going to pay her a dime We weren't even going to pay her a dime We weren't even going to pay her a dime when I fired her. when I fired her. when I fired her. >> [laughter] >> [laughter] >> [laughter] >> If you're If you're not a culture fit, >> If you're If you're not a culture fit, >> If you're If you're not a culture fit, we won't even let you work for free. we won't even let you work for free. we won't even let you work for free. >> [laughter] >> [laughter] >> [laughter] >> Exactly.