Summary

Ola Mabad from Cisco's Outshift incubation group discusses how AI can be applied to solve change management challenges in network operations. The presentation focuses on identifying specific workflow points where AI agents can help reduce production failures and improve operational efficiency. By developing a solution with a natural language interface, the team aims to create a more intuitive and intelligent approach to addressing industry-wide technical challenges. The key practical takeaway is that AI can be strategically implemented to enhance problem-solving and reduce pain points in complex technological environments.