Summary

Brooke, founder of Koval, discusses the challenges and potential of voice agents by drawing parallels with self-driving technology from her Waymo background. She highlights the key problem of trust in voice agents, noting that companies often simultaneously overestimate and underestimate their capabilities, struggling to scale beyond limited conversation scenarios. The presentation suggests a path forward by learning from autonomous systems like Waymo, advocating for voice agents that can be both reliable and flexible, capable of navigating new scenarios while maintaining predictability and trust.