Summary

Ben Kuss, CTO of Box, discusses their journey into AI, focusing on generative AI and agentic capabilities for enterprise content management. The company, which serves over 115,000 enterprise customers, has developed AI features like document Q&A and data extraction, with a strong emphasis on data security and platform-level integration. Their approach goes beyond traditional chatbot interactions, exploring how AI can extract structured data from unstructured content and create more sophisticated workflow solutions for large enterprises.