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AI Engineer July 23, 2025

How Intuit uses LLMs to explain taxes to millions of taxpayers - Jaspreet Singh, Intuit

Summary

Intuit's Turboax is leveraging Large Language Models (LLMs) to help users better understand their tax returns, processing 44 million tax returns in the most recent tax year. The company has developed a proprietary generative operating system called Genos, which enables them to create scalable, secure solutions that address complex tax-related queries and provide detailed explanations of tax outcomes. By using advanced prompt-based techniques, Intuit aims to help users comprehend their tax refunds, deductions, credits, and overall tax situation with greater clarity and confidence.

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