The Digital Runway: IT at the Philadelphia Airport with Camille Tomlin

Hey friends, it's Scott. I want to take Hey friends, it's Scott. I want to take a moment in the middle of the show here a moment in the middle of the show here a moment in the middle of the show here and just thank our sponsor, Tupil. I was and just thank our sponsor, Tupil. I was and just thank our sponsor, Tupil. I was chatting with Johnny Marlor recently. chatting with Johnny Marlor recently. chatting with Johnny Marlor recently. You know, Johnny, isn't screen sharing You know, Johnny, isn't screen sharing You know, Johnny, isn't screen sharing like a solved problem? Like why would I like a solved problem? Like why would I like a solved problem? Like why would I even consider something custom or a even consider something custom or a even consider something custom or a premium tool like Tupil? premium tool like Tupil? premium tool like Tupil? >> Yeah, I I asked the same question when I >> Yeah, I I asked the same question when I >> Yeah, I I asked the same question when I when I first heard about Tupil. Um, but when I first heard about Tupil. Um, but when I first heard about Tupil. Um, but what you realize is once you try Tupal, what you realize is once you try Tupal, what you realize is once you try Tupal, coding is a completely different coding is a completely different coding is a completely different experience than a meeting. It's experience than a meeting. It's experience than a meeting. It's interactive. It's fast-paced, there's interactive. It's fast-paced, there's interactive. It's fast-paced, there's exchange, and you know, it requires exchange, and you know, it requires exchange, and you know, it requires precision. Um, unlike a meeting. So, precision. Um, unlike a meeting. So, precision. Um, unlike a meeting. So, it's kind of like, you know, why would it's kind of like, you know, why would it's kind of like, you know, why would you buy a gaming mouse uh when a laptop you buy a gaming mouse uh when a laptop you buy a gaming mouse uh when a laptop trackpad works fine? I mean, you know, trackpad works fine? I mean, you know, trackpad works fine? I mean, you know, technically you can play Elden Ring with technically you can play Elden Ring with technically you can play Elden Ring with the DK Bongos. It's possible, but if you the DK Bongos. It's possible, but if you the DK Bongos. It's possible, but if you know, if you want to play it well, you know, if you want to play it well, you know, if you want to play it well, you want a nice controller. Um, so it's the want a nice controller. Um, so it's the want a nice controller. Um, so it's the same with Tupal. You know, people use same with Tupal. You know, people use same with Tupal. You know, people use Teams in Zoom for meetings because Teams in Zoom for meetings because Teams in Zoom for meetings because they're optimized for business they're optimized for business they're optimized for business conversations, but you know, we need conversations, but you know, we need conversations, but you know, we need something for pairing. And that's what something for pairing. And that's what something for pairing. And that's what Tupil is. Tupil is. Tupil is. just one click to jump on a call, to just one click to jump on a call, to just one click to jump on a call, to share your screen, to start annotating share your screen, to start annotating share your screen, to start annotating on that screen, and Tupil's optimized so on that screen, and Tupil's optimized so on that screen, and Tupil's optimized so that you can actually still compile your that you can actually still compile your that you can actually still compile your code while you're pairing. Um, so yeah, code while you're pairing. Um, so yeah, code while you're pairing. Um, so yeah, uh, I use Tupil and it just makes uh, I use Tupil and it just makes uh, I use Tupil and it just makes pairing so much nicer than when using pairing so much nicer than when using pairing so much nicer than when using generic screen sharing tools. And yeah, generic screen sharing tools. And yeah, generic screen sharing tools. And yeah, >> yeah, I think if I'm already spending >> yeah, I think if I'm already spending >> yeah, I think if I'm already spending like a ton of money on a fancy keyboard like a ton of money on a fancy keyboard like a ton of money on a fancy keyboard or fancy machine, I want the best tools or fancy machine, I want the best tools or fancy machine, I want the best tools for the job, like Jedi builds their own for the job, like Jedi builds their own for the job, like Jedi builds their own lightsaber. And Tupil is definitely a lightsaber. And Tupil is definitely a lightsaber. And Tupil is definitely a lightsaber worth checking out. You can lightsaber worth checking out. You can lightsaber worth checking out. You can see them at tupil.app.

see them at tupil.app. see them at tupil.app. It's the best remote pair programming It's the best remote pair programming It's the best remote pair programming app on both MacOss and Windows. app on both MacOss and Windows. app on both MacOss and Windows. Hi friends, I'm Scott Hansselman. This Hi friends, I'm Scott Hansselman. This Hi friends, I'm Scott Hansselman. This is another episode of Hansel Minutes. is another episode of Hansel Minutes. is another episode of Hansel Minutes. Today I have the pleasure of speaking Today I have the pleasure of speaking Today I have the pleasure of speaking with Camille Tomlin, VP of IT systems with Camille Tomlin, VP of IT systems with Camille Tomlin, VP of IT systems and infrastructure at the Philadelphia and infrastructure at the Philadelphia and infrastructure at the Philadelphia International Airport. How are you? International Airport. How are you? International Airport. How are you? >> I'm great. And yourself? I am very >> I'm great. And yourself? I am very >> I'm great. And yourself? I am very excited because I just got back from excited because I just got back from excited because I just got back from overseas and you know we're all thinking overseas and you know we're all thinking overseas and you know we're all thinking about the airport right now because of about the airport right now because of about the airport right now because of the shutdown. We're all thinking about the shutdown. We're all thinking about the shutdown. We're all thinking about all those systems in our lives that run all those systems in our lives that run all those systems in our lives that run perfectly and quietly until one day they perfectly and quietly until one day they perfectly and quietly until one day they don't and we start thinking about that don't and we start thinking about that don't and we start thinking about that and my wife and I were getting on the and my wife and I were getting on the and my wife and I were getting on the Wi-Fi at the airport and then my wife Wi-Fi at the airport and then my wife Wi-Fi at the airport and then my wife was like who who's in charge of that? was like who who's in charge of that? was like who who's in charge of that? Like who who does the Wi-Fi? And then we Like who who does the Wi-Fi? And then we Like who who does the Wi-Fi? And then we like saw when they were changing our like saw when they were changing our like saw when they were changing our ticket like who does that thing? and you ticket like who does that thing? and you ticket like who does that thing? and you just sit in the airport and just sit at just sit in the airport and just sit at just sit in the airport and just sit at a gate and look at everything from the a gate and look at everything from the a gate and look at everything from the signage to the screens to the Wi-Fi and signage to the screens to the Wi-Fi and signage to the screens to the Wi-Fi and just like who's in charge of all this. just like who's in charge of all this. just like who's in charge of all this. So, I thought it would be amazing to So, I thought it would be amazing to So, I thought it would be amazing to talk to someone who's actually in charge talk to someone who's actually in charge talk to someone who's actually in charge of that. And I'm curious when someone of that. And I'm curious when someone of that. And I'm curious when someone hears head of IT at an airport, what do hears head of IT at an airport, what do hears head of IT at an airport, what do they misunderstand about what you do?

they misunderstand about what you do? they misunderstand about what you do? >> Oh, you know, uh, usually the first >> Oh, you know, uh, usually the first >> Oh, you know, uh, usually the first thing I get is, do you get to fly for thing I get is, do you get to fly for thing I get is, do you get to fly for free? That's what people always say. free? That's what people always say. free? That's what people always say. >> It is a crime. It is a crime. >> It is a crime. It is a crime. >> It is a crime. It is a crime. >> Like, no, we do not. I do not get to fly >> Like, no, we do not. I do not get to fly >> Like, no, we do not. I do not get to fly for sure. Um but so working for the for sure. Um but so working for the for sure. Um but so working for the airport, the airport is airport, the airport is airport, the airport is we are the landlord for all the tenants, we are the landlord for all the tenants, we are the landlord for all the tenants, all the businesses, all the airlines all the businesses, all the airlines all the businesses, all the airlines that operate within the airport. So our that operate within the airport. So our that operate within the airport. So our job is to maintain all the job is to maintain all the job is to maintain all the infrastructure, the facilities, and make infrastructure, the facilities, and make infrastructure, the facilities, and make sure passengers have a safe and uh sure passengers have a safe and uh sure passengers have a safe and uh seamless journey. seamless journey. seamless journey. >> That is a really interesting way to >> That is a really interesting way to >> That is a really interesting way to think about it. Like it makes total think about it. Like it makes total think about it. Like it makes total sense when you say it like that that sense when you say it like that that sense when you say it like that that it's a big apartment building and like it's a big apartment building and like it's a big apartment building and like okay United has that terminal and okay United has that terminal and okay United has that terminal and American has that terminal and they they American has that terminal and they they American has that terminal and they they they're renters they're they're leasing they're renters they're they're leasing they're renters they're they're leasing I guess aren't they? I guess aren't they? I guess aren't they? >> Yes. Yes. Yes. Um it depends and they're >> Yes. Yes. Yes. Um it depends and they're >> Yes. Yes. Yes. Um it depends and they're different type of lease agreements and different type of lease agreements and different type of lease agreements and all that. Um but like at uh Philadelphia all that. Um but like at uh Philadelphia all that. Um but like at uh Philadelphia uh we have American is uh our we're a uh we have American is uh our we're a uh we have American is uh our we're a hub for American Airlines hub for American Airlines hub for American Airlines >> and they control a large portion of our >> and they control a large portion of our >> and they control a large portion of our terminals and they manage their their terminals and they manage their their terminals and they manage their their terminals. So like that infrastructure terminals. So like that infrastructure terminals. So like that infrastructure is all them. We support my team supports is all them. We support my team supports is all them. We support my team supports the base um infrastructure but the the base um infrastructure but the the base um infrastructure but the airlines manage their own their airlines manage their own their airlines manage their own their >> Okay. So then what's the layer though >> Okay. So then what's the layer though >> Okay. So then what's the layer though then? There's like I'm imagining there's then? There's like I'm imagining there's then? There's like I'm imagining there's like there's cables, there's racks of like there's cables, there's racks of like there's cables, there's racks of machines, there's the actual internet machines, there's the actual internet machines, there's the actual internet relationship with whoever's providing relationship with whoever's providing relationship with whoever's providing internet and getting them connectivity.

internet and getting them connectivity. internet and getting them connectivity. Do different air do different airlines Do different air do different airlines Do different air do different airlines want different stuff from the landlord? want different stuff from the landlord? want different stuff from the landlord? >> Yeah, it depends. Actually, we just uh >> Yeah, it depends. Actually, we just uh >> Yeah, it depends. Actually, we just uh on boarded our newest airline in June, on boarded our newest airline in June, on boarded our newest airline in June, uh Arrow Mexico um direct flight from uh Arrow Mexico um direct flight from uh Arrow Mexico um direct flight from PHL to Mexico City. [laughter] PHL to Mexico City. [laughter] PHL to Mexico City. [laughter] But uh that was the first time I But uh that was the first time I But uh that was the first time I actually had a new airline. So once they actually had a new airline. So once they actually had a new airline. So once they worked out their lease agreement and all worked out their lease agreement and all worked out their lease agreement and all the corporate stuff, it's how do we get the corporate stuff, it's how do we get the corporate stuff, it's how do we get them set up? So for example, any aine them set up? So for example, any aine them set up? So for example, any aine they would they need internet, right? So they would they need internet, right? So they would they need internet, right? So they're like, "Okay, we're going to get they're like, "Okay, we're going to get they're like, "Okay, we're going to get a circuit." So that's where my team a circuit." So that's where my team a circuit." So that's where my team comes in. We would work with whoever is comes in. We would work with whoever is comes in. We would work with whoever is their uh internet provider. Let's say their uh internet provider. Let's say their uh internet provider. Let's say it's, I don't know, Comcast or something it's, I don't know, Comcast or something it's, I don't know, Comcast or something >> that they work with us to get access to >> that they work with us to get access to >> that they work with us to get access to our facility to put their circuits in. our facility to put their circuits in. our facility to put their circuits in. So we have like a central utility hub So we have like a central utility hub So we have like a central utility hub building that circuits are and my team building that circuits are and my team building that circuits are and my team will extend that circuit to wherever will extend that circuit to wherever will extend that circuit to wherever that location is. So we provide that that location is. So we provide that that location is. So we provide that fiber to like their nearest closet fiber to like their nearest closet fiber to like their nearest closet wherever they're located and then we wherever they're located and then we wherever they're located and then we hand off and the airline or tenant take hand off and the airline or tenant take hand off and the airline or tenant take it take it from there to to place in it take it from there to to place in it take it from there to to place in their uh space.

their uh space. their uh space. >> Okay. Okay. So, you're spending a lot of >> Okay. Okay. So, you're spending a lot of >> Okay. Okay. So, you're spending a lot of time in like project management type time in like project management type time in like project management type meetings with their IT head about meetings with their IT head about meetings with their IT head about they're going to bring their machines they're going to bring their machines they're going to bring their machines in, they're going to rack them, and in, they're going to rack them, and in, they're going to rack them, and they're going to they're going to live they're going to they're going to live they're going to they're going to live here, and they're going to plug in here, and they're going to plug in here, and they're going to plug in there. And then when are you managing there. And then when are you managing there. And then when are you managing how they use that internet? Like, I how they use that internet? Like, I how they use that internet? Like, I assume it's their own dedicated line, so assume it's their own dedicated line, so assume it's their own dedicated line, so they're not anywhere near one of the they're not anywhere near one of the they're not anywhere near one of the other airlines. other airlines. other airlines. >> Correct. Correct. They have their own >> Correct. Correct. They have their own >> Correct. Correct. They have their own circuit, their own fiber. Sometimes circuit, their own fiber. Sometimes circuit, their own fiber. Sometimes tenants will lease fiber from us. Like, tenants will lease fiber from us. Like, tenants will lease fiber from us. Like, we have we have miles and miles of we have we have miles and miles of we have we have miles and miles of cabling throughout the airport. So they cabling throughout the airport. So they cabling throughout the airport. So they may lease fiber from us, but we would may lease fiber from us, but we would may lease fiber from us, but we would just had handle that handoff, but we just had handle that handoff, but we just had handle that handoff, but we don't have any insight into their into don't have any insight into their into don't have any insight into their into their networks or their systems. their networks or their systems. their networks or their systems. >> So when I'm sitting at the airport and I >> So when I'm sitting at the airport and I >> So when I'm sitting at the airport and I get on the public Wi-Fi, that's another get on the public Wi-Fi, that's another get on the public Wi-Fi, that's another I'm I'm I'm effectively borrowing that I'm I'm I'm effectively borrowing that I'm I'm I'm effectively borrowing that and that's provided by by you or is that and that's provided by by you or is that and that's provided by by you or is that a company that brought came in and did a company that brought came in and did a company that brought came in and did that for you? that for you? that for you? >> It it depends. Um I will say just for >> It it depends. Um I will say just for >> It it depends. Um I will say just for everyone listening like there's a saying everyone listening like there's a saying everyone listening like there's a saying in the airport world um if you've been in the airport world um if you've been in the airport world um if you've been to one airport you've been to one to one airport you've been to one to one airport you've been to one airport [laughter] because how everyone airport [laughter] because how everyone airport [laughter] because how everyone does it it's it's to it could be done in does it it's it's to it could be done in does it it's it's to it could be done in many ways sometimes the airport may many ways sometimes the airport may many ways sometimes the airport may provide Wi-Fi services or that may be a provide Wi-Fi services or that may be a provide Wi-Fi services or that may be a vended we have a contract with a vendor vended we have a contract with a vendor vended we have a contract with a vendor that provides public Wi-Fi so there are that provides public Wi-Fi so there are that provides public Wi-Fi so there are different ways it different ways it different ways it >> yeah I see Boingo I see T-Mobile I see >> yeah I see Boingo I see T-Mobile I see >> yeah I see Boingo I see T-Mobile I see different depending on which airport you different depending on which airport you different depending on which airport you get into it's easier or less easy to get get into it's easier or less easy to get get into it's easier or less easy to get on the Wi-Fi.

on the Wi-Fi. on the Wi-Fi. >> Correct. Correct. Correct. It depends on >> Correct. Correct. Correct. It depends on >> Correct. Correct. Correct. It depends on what works for the uh the the airport. what works for the uh the the airport. what works for the uh the the airport. >> This might be outside your purvey, but >> This might be outside your purvey, but >> This might be outside your purvey, but it just made me realize that sometimes I it just made me realize that sometimes I it just made me realize that sometimes I see when I go at an airport, you see all see when I go at an airport, you see all see when I go at an airport, you see all these different Wi-Fis like that are these different Wi-Fis like that are these different Wi-Fis like that are locked down that are probably not for locked down that are probably not for locked down that are probably not for me, right? I'm like, and then I see like me, right? I'm like, and then I see like me, right? I'm like, and then I see like something with an underscore or a letter something with an underscore or a letter something with an underscore or a letter A because they're trying clearly to be A because they're trying clearly to be A because they're trying clearly to be at the top because it's alphabetical at the top because it's alphabetical at the top because it's alphabetical order. And then I'm like, how many times order. And then I'm like, how many times order. And then I'm like, how many times does someone sneak into the airport and does someone sneak into the airport and does someone sneak into the airport and try to make a honeypot to get me to give try to make a honeypot to get me to give try to make a honeypot to get me to give them my details? Is that Oh, you're them my details? Is that Oh, you're them my details? Is that Oh, you're you're nodding. you're nodding. you're nodding. >> Unfortunately, that is something that >> Unfortunately, that is something that >> Unfortunately, that is something that happens in many public spaces, right? happens in many public spaces, right? happens in many public spaces, right? >> Yeah. In many public spaces, >> Yeah. In many public spaces, >> Yeah. In many public spaces, >> you you can find these erroneous um >> you you can find these erroneous um >> you you can find these erroneous um Wi-Fi networks. Um never click people. Wi-Fi networks. Um never click people. Wi-Fi networks. Um never click people. Safety first. Safety first. Safety first. >> Safety first. >> Safety first. >> Safety first. >> I would say a tip is you can always like >> I would say a tip is you can always like >> I would say a tip is you can always like go to the airport's website and like go to the airport's website and like go to the airport's website and like they probably have a link for like their they probably have a link for like their they probably have a link for like their Wi-Fi and you'll see the specific SSID Wi-Fi and you'll see the specific SSID Wi-Fi and you'll see the specific SSID that that airport says is their Wi-Fi. that that airport says is their Wi-Fi. that that airport says is their Wi-Fi. So don't just even though it says like So don't just even though it says like So don't just even though it says like you know a land or PHL airport guest you know a land or PHL airport guest you know a land or PHL airport guest just check with the official website to just check with the official website to just check with the official website to make sure that SSID is correct. I would make sure that SSID is correct. I would make sure that SSID is correct. I would say that use that in generally in your say that use that in generally in your say that use that in generally in your life.

life. life. >> Do you ever like run into like terminal >> Do you ever like run into like terminal >> Do you ever like run into like terminal B or whatever and you're just like yeah B or whatever and you're just like yeah B or whatever and you're just like yeah there's someone in here there's evil there's someone in here there's evil there's someone in here there's evil like there's an evil SSID. Do you have like there's an evil SSID. Do you have like there's an evil SSID. Do you have network engineers that are watching for network engineers that are watching for network engineers that are watching for rogues and running after them or do they rogues and running after them or do they rogues and running after them or do they take care of themselves? We have a take care of themselves? We have a take care of themselves? We have a dedicated infosc team um so it does dedicated infosc team um so it does dedicated infosc team um so it does check and we get I can tell you about check and we get I can tell you about check and we get I can tell you about all the pin tests we've been through all the pin tests we've been through all the pin tests we've been through [laughter] and all the uh the work we do [laughter] and all the uh the work we do [laughter] and all the uh the work we do to keep everyone safe but generally like to keep everyone safe but generally like to keep everyone safe but generally like everyone practice was it digital health everyone practice was it digital health everyone practice was it digital health like don't join things you don't know or like don't join things you don't know or like don't join things you don't know or seriously check out what the the the seriously check out what the the the seriously check out what the the the airport's website and they'll tell you airport's website and they'll tell you airport's website and they'll tell you exactly what the SSID exactly what the SSID exactly what the SSID >> so give me a sense of the scope of >> so give me a sense of the scope of >> so give me a sense of the scope of technology that you and your team have technology that you and your team have technology that you and your team have under their care like I'm imagining under their care like I'm imagining under their care like I'm imagining everything from checking in in those everything from checking in in those everything from checking in in those kiosks to runways. How much of it is kiosks to runways. How much of it is kiosks to runways. How much of it is provided by the airport versus how much provided by the airport versus how much provided by the airport versus how much of it is provided by you know has of it is provided by you know has of it is provided by you know has brought in and then you're they're just brought in and then you're they're just brought in and then you're they're just sitting in your infrastructure. So we sitting in your infrastructure. So we sitting in your infrastructure. So we with the airport, okay, I'll I'll give with the airport, okay, I'll I'll give with the airport, okay, I'll I'll give you my other thing. I always tell like you my other thing. I always tell like you my other thing. I always tell like people like an airport is a mini city, people like an airport is a mini city, people like an airport is a mini city, right? Like just imagine like right? Like just imagine like right? Like just imagine like >> we have a fire department, we have a >> we have a fire department, we have a >> we have a fire department, we have a police department, we have of course the police department, we have of course the police department, we have of course the airlines, we have stores, it's a public airlines, we have stores, it's a public airlines, we have stores, it's a public space, it's we have everything a city space, it's we have everything a city space, it's we have everything a city has like water, bathrooms, restaurant, has like water, bathrooms, restaurant, has like water, bathrooms, restaurant, like so everything you would take to uh like so everything you would take to uh like so everything you would take to uh support a city, we actually do in an support a city, we actually do in an support a city, we actually do in an airport. And on top of that, we have airport. And on top of that, we have airport. And on top of that, we have it's aviation. So we have all the AA FAA it's aviation. So we have all the AA FAA it's aviation. So we have all the AA FAA regulations and safety and all that that

regulations and safety and all that that regulations and safety and all that that our operations teams manage. So when you our operations teams manage. So when you our operations teams manage. So when you say the scope of it, it's like if say the scope of it, it's like if say the scope of it, it's like if there's a chip in it, it requires a there's a chip in it, it requires a there's a chip in it, it requires a cable. I'm probably was consulted cable. I'm probably was consulted cable. I'm probably was consulted [laughter] check or reviewed or or or [laughter] check or reviewed or or or [laughter] check or reviewed or or or would be involved. Oh wow. And the basic would be involved. Oh wow. And the basic would be involved. Oh wow. And the basic infrastructure. infrastructure. infrastructure. >> Okay. But then the the the tower where >> Okay. But then the the the tower where >> Okay. But then the the the tower where the uh the air traffic controllers are, the uh the air traffic controllers are, the uh the air traffic controllers are, they're probably on their own network they're probably on their own network they're probably on their own network with their own machines. Is that with their own machines. Is that with their own machines. Is that something that's under your purvey as something that's under your purvey as something that's under your purvey as well? well? well? >> So the FAA tower is is totally separate. >> So the FAA tower is is totally separate. >> So the FAA tower is is totally separate. This is a fun fact. So there's like the This is a fun fact. So there's like the This is a fun fact. So there's like the FAA tower and then we have like ground FAA tower and then we have like ground FAA tower and then we have like ground towers that manage once the planes land. towers that manage once the planes land. towers that manage once the planes land. >> Oh, really? >> Oh, really? >> Oh, really? >> American they tell what gate and once it >> American they tell what gate and once it >> American they tell what gate and once it lands then it's handed off to the the lands then it's handed off to the the lands then it's handed off to the the ground towers. ground towers. ground towers. >> I didn't know there were multiple >> I didn't know there were multiple >> I didn't know there were multiple towers. towers. towers. >> Yes. Yes. If you go come on to PHL, >> Yes. Yes. If you go come on to PHL, >> Yes. Yes. If you go come on to PHL, you'll see ways. Just look me up. I I'll you'll see ways. Just look me up. I I'll you'll see ways. Just look me up. I I'll give you a tour. give you a tour. give you a tour. >> Yeah, exactly. Next time I land, I will >> Yeah, exactly. Next time I land, I will >> Yeah, exactly. Next time I land, I will come and get a tour of all the towers. come and get a tour of all the towers. come and get a tour of all the towers. But I'm always thinking about like this But I'm always thinking about like this But I'm always thinking about like this is the thing about I think people like is the thing about I think people like is the thing about I think people like us that were we're systems thinkers. So us that were we're systems thinkers. So us that were we're systems thinkers. So it's like how can you visit an airport it's like how can you visit an airport it's like how can you visit an airport or any public space that's a mini city or any public space that's a mini city or any public space that's a mini city and not start just getting overwhelmed and not start just getting overwhelmed and not start just getting overwhelmed with like all the little details of all with like all the little details of all with like all the little details of all the little systems and like you said, the little systems and like you said, the little systems and like you said, everything with a chip. And and this is everything with a chip. And and this is everything with a chip. And and this is why I always tell people the airport is why I always tell people the airport is why I always tell people the airport is so fascinating for anyone who's like a so fascinating for anyone who's like a so fascinating for anyone who's like a general technologist or you just you general technologist or you just you general technologist or you just you know if you're into tech like the know if you're into tech like the know if you're into tech like the airport is your is your place because airport is your is your place because airport is your is your place because you can go in many many directions you can go in many many directions you can go in many many directions because we touch on many things and on because we touch on many things and on because we touch on many things and on top of that it's planes who doesn't like top of that it's planes who doesn't like top of that it's planes who doesn't like planes um with the fun part there but planes um with the fun part there but planes um with the fun part there but yes if there's uh our operations there's

yes if there's uh our operations there's yes if there's uh our operations there's lights there's runway lights if they lights there's runway lights if they lights there's runway lights if they need support there's cabling there's all need support there's cabling there's all need support there's cabling there's all the fiber infrastructure that has to go the fiber infrastructure that has to go the fiber infrastructure that has to go through the entire grounds like our team through the entire grounds like our team through the entire grounds like our team make sure that stuff is uh up and make sure that stuff is uh up and make sure that stuff is uh up and running and operational. running and operational. running and operational. >> You know, it seems like if there's one >> You know, it seems like if there's one >> You know, it seems like if there's one word uh and I'm going to I'm going to word uh and I'm going to I'm going to word uh and I'm going to I'm going to take your entire job and break it down take your entire job and break it down take your entire job and break it down into one word. I keep hearing cabling. into one word. I keep hearing cabling. into one word. I keep hearing cabling. It seems like there's just more cable It seems like there's just more cable It seems like there's just more cable involved at the in your job than I would involved at the in your job than I would involved at the in your job than I would have expected. have expected. have expected. >> Yes. Yes. I always um I tell people like >> Yes. Yes. I always um I tell people like >> Yes. Yes. I always um I tell people like sometimes we have I talk to like the sometimes we have I talk to like the sometimes we have I talk to like the high schoolers and all the kids who come high schoolers and all the kids who come high schoolers and all the kids who come and visit the airport, but I was like, and visit the airport, but I was like, and visit the airport, but I was like, "You think this is magic, right? It's "You think this is magic, right? It's "You think this is magic, right? It's Wi-Fi. It's cellular. There's a cable. Wi-Fi. It's cellular. There's a cable. Wi-Fi. It's cellular. There's a cable. There's a cable. Trust me." So that a There's a cable. Trust me." So that a There's a cable. Trust me." So that a tower there cables that go back to a tower there cables that go back to a tower there cables that go back to a data center. Even Wi-I there's a cable data center. Even Wi-I there's a cable data center. Even Wi-I there's a cable that goes anywhere. Um but yeah, that's that goes anywhere. Um but yeah, that's that goes anywhere. Um but yeah, that's how we we we we um we communicate like how we we we we um we communicate like how we we we we um we communicate like if you want this the same, you know, all if you want this the same, you know, all if you want this the same, you know, all the fid we call them fids, the flight the fid we call them fids, the flight the fid we call them fids, the flight information displays when you're in the information displays when you're in the information displays when you're in the airport, the with all the um the uh uh airport, the with all the um the uh uh airport, the with all the um the uh uh flights flights flights >> like the arrival departure boards and >> like the arrival departure boards and >> like the arrival departure boards and all of those like big TVs.

all of those like big TVs. all of those like big TVs. >> Correct. It's the same system. I have to >> Correct. It's the same system. I have to >> Correct. It's the same system. I have to cable that from terminal A west to cable that from terminal A west to cable that from terminal A west to terminal F, right? Like all that stuff terminal F, right? Like all that stuff terminal F, right? Like all that stuff is interconnected. All the number of is interconnected. All the number of is interconnected. All the number of switches and rooms. So, those all have switches and rooms. So, those all have switches and rooms. So, those all have IP addresses? Every one of those TVs has IP addresses? Every one of those TVs has IP addresses? Every one of those TVs has an IP address or more. And they're I'm an IP address or more. And they're I'm an IP address or more. And they're I'm wondering about like subnetting and are wondering about like subnetting and are wondering about like subnetting and are they VPN? How do you keep people from they VPN? How do you keep people from they VPN? How do you keep people from sneaking in and taking over that TV set? sneaking in and taking over that TV set? sneaking in and taking over that TV set? >> Oh, yeah. No, it is. It is. We have a >> Oh, yeah. No, it is. It is. We have a >> Oh, yeah. No, it is. It is. We have a lot of closed networks. You cannot just lot of closed networks. You cannot just lot of closed networks. You cannot just join. There's no plugging in. It's no join. There's no plugging in. It's no join. There's no plugging in. It's no grabbing anything. That's another thing. grabbing anything. That's another thing. grabbing anything. That's another thing. We we do have a lot of onrem systems We we do have a lot of onrem systems We we do have a lot of onrem systems that keep things locked down that don't that keep things locked down that don't that keep things locked down that don't talk to the internet at all. talk to the internet at all. talk to the internet at all. >> Good. >> Good. >> Good. But yeah, but it all starts with the the But yeah, but it all starts with the the But yeah, but it all starts with the the the the cable, right? Yeah. If you even the the cable, right? Yeah. If you even the the cable, right? Yeah. If you even go a step further, it also starts with go a step further, it also starts with go a step further, it also starts with the circuit, right? Um, the circuit, right? Um, the circuit, right? Um, >> so many people do assume that it's >> so many people do assume that it's >> so many people do assume that it's Wi-Fi. Like I was sitting at a uh I was Wi-Fi. Like I was sitting at a uh I was Wi-Fi. Like I was sitting at a uh I was in because I mentioned that I was in because I mentioned that I was in because I mentioned that I was traveling last week. I was in Portugal traveling last week. I was in Portugal traveling last week. I was in Portugal and we were sitting at a food court and and we were sitting at a food court and and we were sitting at a food court and I was with a techie and I'm a techie but I was with a techie and I'm a techie but I was with a techie and I'm a techie but this guy was a little more of a hacker this guy was a little more of a hacker this guy was a little more of a hacker type and he noticed that the menu of the type and he noticed that the menu of the type and he noticed that the menu of the little Jamba Juice that was there or little Jamba Juice that was there or little Jamba Juice that was there or whatever the Portuguese equivalent of whatever the Portuguese equivalent of whatever the Portuguese equivalent of Jamba Juice was really just a TV with a Jamba Juice was really just a TV with a Jamba Juice was really just a TV with a chcast. So he joined it and started chcast. So he joined it and started chcast. So he joined it and started putting putting like family pictures on putting putting like family pictures on putting putting like family pictures on the the TV of this poor little Jamba the the TV of this poor little Jamba the the TV of this poor little Jamba Juice. And I was like dude dude don't Juice. And I was like dude dude don't Juice. And I was like dude dude don't like don't do that. And he's like well like don't do that. And he's like well like don't do that. And he's like well they shouldn't have had an open network.

they shouldn't have had an open network. they shouldn't have had an open network. It makes you realize that like that not It makes you realize that like that not It makes you realize that like that not every TV at the airport is a chcast with every TV at the airport is a chcast with every TV at the airport is a chcast with like a TV from Costco. It's pretty like a TV from Costco. It's pretty like a TV from Costco. It's pretty sophisticated systems. sophisticated systems. sophisticated systems. >> Yeah, that is unfortunate. No, there are >> Yeah, that is unfortunate. No, there are >> Yeah, that is unfortunate. No, there are enterprisegrade monitors that we buy and enterprisegrade monitors that we buy and enterprisegrade monitors that we buy and displays that don't have all those smart displays that don't have all those smart displays that don't have all those smart TV connections uh to it. Um so no, TV connections uh to it. Um so no, TV connections uh to it. Um so no, they're they're enterprise. That's they're they're enterprise. That's they're they're enterprise. That's another bad we always tell people at, another bad we always tell people at, another bad we always tell people at, you know, everyone always equate things you know, everyone always equate things you know, everyone always equate things to like, well, in my house, it's like, to like, well, in my house, it's like, to like, well, in my house, it's like, well, yeah, you know, enterprise level well, yeah, you know, enterprise level well, yeah, you know, enterprise level stuff. [laughter] stuff. [laughter] stuff. [laughter] >> See, when people say enterprise level, >> See, when people say enterprise level, >> See, when people say enterprise level, it's like when people say military grade it's like when people say military grade it's like when people say military grade or whatever, just trying to express that or whatever, just trying to express that or whatever, just trying to express that this is a level that you didn't even this is a level that you didn't even this is a level that you didn't even know existed. know existed. know existed. >> Yeah. Yeah. It's it's a little >> Yeah. Yeah. It's it's a little >> Yeah. Yeah. It's it's a little different. different. different. >> It is a little different. Here's a >> It is a little different. Here's a >> It is a little different. Here's a here's a tough question for you. What is here's a tough question for you. What is here's a tough question for you. What is the proudest quiet win that your team the proudest quiet win that your team the proudest quiet win that your team has had? like something that made a huge has had? like something that made a huge has had? like something that made a huge impact, massive impact, but it's not impact, massive impact, but it's not impact, massive impact, but it's not going to get in a newspaper because going to get in a newspaper because going to get in a newspaper because people are always redesigning airports people are always redesigning airports people are always redesigning airports and they have a whole thing like visit and they have a whole thing like visit and they have a whole thing like visit the new airport, it's got a new the new airport, it's got a new the new airport, it's got a new terminal, but they don't talk about your terminal, but they don't talk about your terminal, but they don't talk about your team and something amazing that you guys team and something amazing that you guys team and something amazing that you guys pulled off.

pulled off. pulled off. >> Wow. Um >> Wow. Um >> Wow. Um H wow, Scott. H wow, Scott. H wow, Scott. >> Mhm. >> Mhm. >> Mhm. >> The spotlight. I I feel it. >> The spotlight. I I feel it. >> The spotlight. I I feel it. >> No stress. I just feel like there's like >> No stress. I just feel like there's like >> No stress. I just feel like there's like it could be bringing on Arrow Mexico for it could be bringing on Arrow Mexico for it could be bringing on Arrow Mexico for the first time like the first time like the first time like >> I was going to say that like that was >> I was going to say that like that was >> I was going to say that like that was one because it's it's you know aviation one because it's it's you know aviation one because it's it's you know aviation is highly regulated. is highly regulated. is highly regulated. >> You have to meet certain specifications >> You have to meet certain specifications >> You have to meet certain specifications and we were able to work with our and we were able to work with our and we were able to work with our partner Arrow Mexico to make sure they partner Arrow Mexico to make sure they partner Arrow Mexico to make sure they were operational in time for all their were operational in time for all their were operational in time for all their inspections and all that. So we were inspections and all that. So we were inspections and all that. So we were able to work and partner to make things able to work and partner to make things able to work and partner to make things happen. I would say generally because happen. I would say generally because happen. I would say generally because airports are 247 the the best thing for airports are 247 the the best thing for airports are 247 the the best thing for me is our uptime right if things are me is our uptime right if things are me is our uptime right if things are operational if you don't know we exist operational if you don't know we exist operational if you don't know we exist let let I'm fine with passengers let let I'm fine with passengers let let I'm fine with passengers assuming it's magic right like assuming it's magic right like assuming it's magic right like [laughter] as long as I know everything [laughter] as long as I know everything [laughter] as long as I know everything is up there's no out outage or if is up there's no out outage or if is up there's no out outage or if something goes down I built the uh something goes down I built the uh something goes down I built the uh redundancy in our system that you don't redundancy in our system that you don't redundancy in our system that you don't notice that's where I am happy and my notice that's where I am happy and my notice that's where I am happy and my team is happy you don't notice any of team is happy you don't notice any of team is happy you don't notice any of the mistakes the mistakes the mistakes Well, I even just I'm realizing the fact Well, I even just I'm realizing the fact Well, I even just I'm realizing the fact that we're here doing a 30-minute that we're here doing a 30-minute that we're here doing a 30-minute podcast that the airport's still running podcast that the airport's still running podcast that the airport's still running >> like your team is there like they're >> like your team is there like they're >> like your team is there like they're always there and there's probably is always there and there's probably is always there and there's probably is there some kind of a knock or some kind there some kind of a knock or some kind there some kind of a knock or some kind of like a central place where you can of like a central place where you can of like a central place where you can sit and see like red, green, yellow and sit and see like red, green, yellow and sit and see like red, green, yellow and how everything's doing and the health of how everything's doing and the health of how everything's doing and the health of the the system.

the the system. the the system. >> Yeah, we we have the standard tools >> Yeah, we we have the standard tools >> Yeah, we we have the standard tools everyone has. Like I said, it's it's so everyone has. Like I said, it's it's so everyone has. Like I said, it's it's so big. The the number of switches big. The the number of switches big. The the number of switches our team monitors and make sure it's up our team monitors and make sure it's up our team monitors and make sure it's up is is a bit much. And it's always is is a bit much. And it's always is is a bit much. And it's always growing because there's always new growing because there's always new growing because there's always new projects. New projects. But that's also projects. New projects. But that's also projects. New projects. But that's also part of the the the fun thing about part of the the the fun thing about part of the the the fun thing about aviation. Like there's a lot of capital aviation. Like there's a lot of capital aviation. Like there's a lot of capital programs and every capital project that programs and every capital project that programs and every capital project that they're building, whether it's even new they're building, whether it's even new they're building, whether it's even new windows, right? There's tech and new windows, right? There's tech and new windows, right? There's tech and new windows. There's sensors now. windows. There's sensors now. windows. There's sensors now. >> Oh, cuz it's a smart building. The whole >> Oh, cuz it's a smart building. The whole >> Oh, cuz it's a smart building. The whole city is a smart city. You're thinking city is a smart city. You're thinking city is a smart city. You're thinking about humidity and you probably know about humidity and you probably know about humidity and you probably know temperature and all that throughout the temperature and all that throughout the temperature and all that throughout the whole place. whole place. whole place. >> Yes. So, we like consult with whatever >> Yes. So, we like consult with whatever >> Yes. So, we like consult with whatever new technology or whatever capital new technology or whatever capital new technology or whatever capital project they're they're working on, project they're they're working on, project they're they're working on, right? How can we make this cooler? How right? How can we make this cooler? How right? How can we make this cooler? How can I get this data? And then the next can I get this data? And then the next can I get this data? And then the next level is once I have the data, what can level is once I have the data, what can level is once I have the data, what can I do with some AI with it? So, there is I do with some AI with it? So, there is I do with some AI with it? So, there is a lot I don't know if I answered your a lot I don't know if I answered your a lot I don't know if I answered your question. I kind of got question. I kind of got question. I kind of got >> No, I think you did because Well, that's >> No, I think you did because Well, that's >> No, I think you did because Well, that's why I wanted to talk to you because I why I wanted to talk to you because I why I wanted to talk to you because I think it's just so your your vibe of think it's just so your your vibe of think it's just so your your vibe of enthusiasm through public service enthusiasm through public service enthusiasm through public service through technology through technology through technology just comes out. I mean like you and you just comes out. I mean like you and you just comes out. I mean like you and you worked for example at the Free Library worked for example at the Free Library worked for example at the Free Library of Philadelphia for like almost 15 of Philadelphia for like almost 15 of Philadelphia for like almost 15 years. You have been a public servant years. You have been a public servant years. You have been a public servant through technology pretty much since through technology pretty much since through technology pretty much since since Jump. Like what does that what since Jump. Like what does that what since Jump. Like what does that what does that mean for you? How does working does that mean for you? How does working does that mean for you? How does working for a public agency different than like for a public agency different than like for a public agency different than like coming and working at Microsoft or coming and working at Microsoft or coming and working at Microsoft or Google? Which is funny because when I Google? Which is funny because when I Google? Which is funny because when I graduated back in the day, uh Microsoft graduated back in the day, uh Microsoft graduated back in the day, uh Microsoft was always a thing like, "Oh, I want to was always a thing like, "Oh, I want to was always a thing like, "Oh, I want to get a job at um but I'm here in

get a job at um but I'm here in get a job at um but I'm here in Philadelphia." I'm like, "Oh, I can stay Philadelphia." I'm like, "Oh, I can stay Philadelphia." I'm like, "Oh, I can stay here. There's opportunities here." But here. There's opportunities here." But here. There's opportunities here." But no, I was able to co-op. Um I went to no, I was able to co-op. Um I went to no, I was able to co-op. Um I went to Drexler University, DU Drexler University, DU Drexler University, DU the co-op program, got exposed to the co-op program, got exposed to the co-op program, got exposed to different areas. I started as a web different areas. I started as a web different areas. I started as a web developer. I loved that. Um and this was developer. I loved that. Um and this was developer. I loved that. Um and this was the early 2000s, so it was like the the early 2000s, so it was like the the early 2000s, so it was like the heyday. You can really code. Notepad and heyday. You can really code. Notepad and heyday. You can really code. Notepad and all that stuff. all that stuff. all that stuff. >> That's when civilization peaked. >> That's when civilization peaked. >> That's when civilization peaked. Yeah, [laughter] don't get me started. Yeah, [laughter] don't get me started. Yeah, [laughter] don't get me started. That's a whole another pot, man. We That's a whole another pot, man. We That's a whole another pot, man. We could talk. And then, you know, I I I I could talk. And then, you know, I I I I could talk. And then, you know, I I I I got the opportunity to work at the got the opportunity to work at the got the opportunity to work at the public library system, which I love. public library system, which I love. public library system, which I love. That's one of my other loves and special That's one of my other loves and special That's one of my other loves and special interests. Don't give me books. interests. Don't give me books. interests. Don't give me books. Started there and then I moved up, Started there and then I moved up, Started there and then I moved up, became a web development supervisor, and became a web development supervisor, and became a web development supervisor, and then over time I became the IT then over time I became the IT then over time I became the IT department director for the library. But department director for the library. But department director for the library. But the thing is I've changed like working the thing is I've changed like working the thing is I've changed like working in a department or working for the in a department or working for the in a department or working for the public service. You get exposed to more public service. You get exposed to more public service. You get exposed to more things in tech. Like I didn't have to things in tech. Like I didn't have to things in tech. Like I didn't have to stay in my lane of web development. I stay in my lane of web development. I stay in my lane of web development. I actually moved to like hey we have some actually moved to like hey we have some actually moved to like hey we have some onrem servers. Now I'm going to learn onrem servers. Now I'm going to learn onrem servers. Now I'm going to learn about servers or I have to reboot this about servers or I have to reboot this about servers or I have to reboot this thing. I'm now I'm in the server room.

thing. I'm now I'm in the server room. thing. I'm now I'm in the server room. Now I have to care about cabling. Now I Now I have to care about cabling. Now I Now I have to care about cabling. Now I have to learn about this, learn about have to learn about this, learn about have to learn about this, learn about this, learn about this. And I don't this, learn about this. And I don't this, learn about this. And I don't think I would have gotten that think I would have gotten that think I would have gotten that opportunity if it wasn't for this opportunity if it wasn't for this opportunity if it wasn't for this department or working for uh the department or working for uh the department or working for uh the government. government. government. Does the government the government I Does the government the government I Does the government the government I think gets a reputation of having older think gets a reputation of having older think gets a reputation of having older systems or being like not just a year systems or being like not just a year systems or being like not just a year behind but like 10 years behind but I behind but like 10 years behind but I behind but like 10 years behind but I would suspect that at the airport it's would suspect that at the airport it's would suspect that at the airport it's kind of a balance like it has to be kind of a balance like it has to be kind of a balance like it has to be stable uptime above all else. So systems stable uptime above all else. So systems stable uptime above all else. So systems shouldn't be sexy. They should be shouldn't be sexy. They should be shouldn't be sexy. They should be reliable. But at the same time, you reliable. But at the same time, you reliable. But at the same time, you don't want to miss the boat. Like you don't want to miss the boat. Like you don't want to miss the boat. Like you you kind of steepled your hands when you you kind of steepled your hands when you you kind of steepled your hands when you said AI because you're probably looking said AI because you're probably looking said AI because you're probably looking for new ways to use new technology, but for new ways to use new technology, but for new ways to use new technology, but you're also, I assume, prioritizing you're also, I assume, prioritizing you're also, I assume, prioritizing stability above all else, stability above all else, stability above all else, >> right? Uh it's it it's always a balance >> right? Uh it's it it's always a balance >> right? Uh it's it it's always a balance because because because there's always a opex, right? Like we there's always a opex, right? Like we there's always a opex, right? Like we want to do all these things, but can I want to do all these things, but can I want to do all these things, but can I actually maintain this once I implement actually maintain this once I implement actually maintain this once I implement something? How do I now make this a line something? How do I now make this a line something? How do I now make this a line item and can afford it? And item and can afford it? And item and can afford it? And >> opex is operational expense.

>> opex is operational expense. >> opex is operational expense. >> Yes. Sorry. Yes. Uh and in government >> Yes. Sorry. Yes. Uh and in government >> Yes. Sorry. Yes. Uh and in government sometimes it's a bit hard. We have sometimes it's a bit hard. We have sometimes it's a bit hard. We have budgets constraints that sometimes maybe budgets constraints that sometimes maybe budgets constraints that sometimes maybe uh other private sector does not um in uh other private sector does not um in uh other private sector does not um in their round of funding [laughter] their round of funding [laughter] their round of funding [laughter] >> the constraints that we may have. So I'm >> the constraints that we may have. So I'm >> the constraints that we may have. So I'm always looking for that balance of we always looking for that balance of we always looking for that balance of we want to stay innovative. Can I sustain want to stay innovative. Can I sustain want to stay innovative. Can I sustain this and is this reliable? there's this and is this reliable? there's this and is this reliable? there's something um we don't want to be on the something um we don't want to be on the something um we don't want to be on the cusp of like what's slightly behind but cusp of like what's slightly behind but cusp of like what's slightly behind but not 10 years. [laughter] No, we don't not 10 years. [laughter] No, we don't not 10 years. [laughter] No, we don't try to be that far behind. try to be that far behind. try to be that far behind. >> Do the do VPs of IT at airports have a >> Do the do VPs of IT at airports have a >> Do the do VPs of IT at airports have a convention? Do you all have a group convention? Do you all have a group convention? Do you all have a group chat? How do you all talk? Because you chat? How do you all talk? Because you chat? How do you all talk? Because you said you've been to an airport, you've said you've been to an airport, you've said you've been to an airport, you've been to an airport, but there must be been to an airport, but there must be been to an airport, but there must be best practices and you all must be best practices and you all must be best practices and you all must be hanging out together, figuring it out hanging out together, figuring it out hanging out together, figuring it out together. together. together. >> Yes. actually just so I'm not going this >> Yes. actually just so I'm not going this >> Yes. actually just so I'm not going this year but our uh annual it's actually the year but our uh annual it's actually the year but our uh annual it's actually the international convention it's called ACI international convention it's called ACI international convention it's called ACI I'm like I'm going to forget what ACI I'm like I'm going to forget what ACI I'm like I'm going to forget what ACI stands for airport council stands for airport council stands for airport council conference is this this weekend in conference is this this weekend in conference is this this weekend in Toronto but no there are a lot there are Toronto but no there are a lot there are Toronto but no there are a lot there are a lot of organizations in the airport a lot of organizations in the airport a lot of organizations in the airport world it is a close uh we talk to world it is a close uh we talk to world it is a close uh we talk to different airports all the time we we different airports all the time we we different airports all the time we we have a lot of the same struggles I met have a lot of the same struggles I met have a lot of the same struggles I met recently like the folks in Atlanta which recently like the folks in Atlanta which recently like the folks in Atlanta which I'm always like wow the level of scale I'm always like wow the level of scale I'm always like wow the level of scale the busiest airport in the world I'm the busiest airport in the world I'm the busiest airport in the world I'm talking to their IT department and I talking to their IT department and I talking to their IT department and I find out they're having the same issues.

find out they're having the same issues. find out they're having the same issues. They're trying to solve the same They're trying to solve the same They're trying to solve the same problems I am. Um, so no, our our problems I am. Um, so no, our our problems I am. Um, so no, our our world's we we do talk a lot. world's we we do talk a lot. world's we we do talk a lot. >> This is the I'm looking online. The >> This is the I'm looking online. The >> This is the I'm looking online. The airport council's international. airport council's international. airport council's international. >> Yes. Toronto this weekend. >> Yes. Toronto this weekend. >> Yes. Toronto this weekend. >> You're not going. What? It's got >> You're not going. What? It's got >> You're not going. What? It's got everything. Look at this. Airport everything. Look at this. Airport everything. Look at this. Airport infrastructure funding, airline infrastructure funding, airline infrastructure funding, airline competition, security, connectivity, all competition, security, connectivity, all competition, security, connectivity, all that stuff. that stuff. that stuff. >> Oh, yeah. It's it's it's fun times. It's >> Oh, yeah. It's it's it's fun times. It's >> Oh, yeah. It's it's it's fun times. It's so funny to discover that that like so funny to discover that that like so funny to discover that that like there's a whole world out there there's a whole world out there there's a whole world out there >> and you all are just making it happen >> and you all are just making it happen >> and you all are just making it happen and we just we just fly and we don't and we just we just fly and we don't and we just we just fly and we don't even think about it. even think about it. even think about it. >> That's good, man. Enjoy the magic. >> That's good, man. Enjoy the magic. >> That's good, man. Enjoy the magic. [laughter] [laughter] [laughter] Enjoy the magic. We want a seamless your Enjoy the magic. We want a seamless your Enjoy the magic. We want a seamless your your travel should be seamless, right? your travel should be seamless, right? your travel should be seamless, right? Like I know you you said your your port Like I know you you said your your port Like I know you you said your your port there were a couple hiccups on your last there were a couple hiccups on your last there were a couple hiccups on your last trip. trip. trip. >> Yeah, I we had a really interesting one. >> Yeah, I we had a really interesting one. >> Yeah, I we had a really interesting one. I won't name the airport the the airline I won't name the airport the the airline I won't name the airport the the airline or the airport, but basically we were in or the airport, but basically we were in or the airport, but basically we were in the middle of boarding. I was looking at the middle of boarding. I was looking at the middle of boarding. I was looking at my my my at my Apple wallet and the pass at my Apple wallet and the pass at my Apple wallet and the pass disappeared and then this murmur went disappeared and then this murmur went disappeared and then this murmur went through the crowd and we were all through the crowd and we were all through the crowd and we were all checked the opposite of checked in. We checked the opposite of checked in. We checked the opposite of checked in. We were all checked out simultaneously and were all checked out simultaneously and were all checked out simultaneously and then when we went to the change seats then when we went to the change seats then when we went to the change seats map to look at the map of the of the of map to look at the map of the of the of map to look at the map of the of the of the seats, they were all empty. like the seats, they were all empty. like the seats, they were all empty. like everyone was just randomly unchecked in everyone was just randomly unchecked in everyone was just randomly unchecked in and they freaked out and it it pushed and they freaked out and it it pushed and they freaked out and it it pushed the whole thing back like you know 3 the whole thing back like you know 3 the whole thing back like you know 3 hours and ultimately it was the airline hours and ultimately it was the airline hours and ultimately it was the airline not the airport that had the issue but not the airport that had the issue but not the airport that had the issue but we we had never heard of anything like we we had never heard of anything like we we had never heard of anything like that in the middle of a boarding process that in the middle of a boarding process that in the middle of a boarding process to deplane and reassign seats to

to deplane and reassign seats to to deplane and reassign seats to everyone. It was crazy and it just felt everyone. It was crazy and it just felt everyone. It was crazy and it just felt like one of those select star from seats like one of those select star from seats like one of those select star from seats delete seats kind of situations. You delete seats kind of situations. You delete seats kind of situations. You know what I mean? Like little Bobby know what I mean? Like little Bobby know what I mean? Like little Bobby Tables got involved and we all lost our Tables got involved and we all lost our Tables got involved and we all lost our our seats. Yeah. No, that that that our seats. Yeah. No, that that that our seats. Yeah. No, that that that sounds unique. If that's any sounds unique. If that's any sounds unique. If that's any consolation, I don't think that happens consolation, I don't think that happens consolation, I don't think that happens all the time. all the time. all the time. >> No, that was very unique. It felt very >> No, that was very unique. It felt very >> No, that was very unique. It felt very strange. strange. strange. >> Yeah. >> Yeah. >> Yeah. >> Yeah. >> Yeah. >> Yeah. >> I'm curious. Is there something that is >> I'm curious. Is there something that is >> I'm curious. Is there something that is like the culture of airports, the like the culture of airports, the like the culture of airports, the teamwork, the coordination, the constant teamwork, the coordination, the constant teamwork, the coordination, the constant motion that maybe more people should motion that maybe more people should motion that maybe more people should appreciate that you're you're seeing appreciate that you're you're seeing appreciate that you're you're seeing every day in your job, but we don't know every day in your job, but we don't know every day in your job, but we don't know that exists? [snorts] that exists? [snorts] that exists? [snorts] >> There is. So, like I said, the airport >> There is. So, like I said, the airport >> There is. So, like I said, the airport is a city. We we we we work with um of is a city. We we we we work with um of is a city. We we we we work with um of course the airlines. We have our our course the airlines. We have our our course the airlines. We have our our tenants like the commercial space, the tenants like the commercial space, the tenants like the commercial space, the uh we also have the federal agencies, uh we also have the federal agencies, uh we also have the federal agencies, customs, border patrol, TSA, customs, border patrol, TSA, customs, border patrol, TSA, FAA that we all work together to make FAA that we all work together to make FAA that we all work together to make sure again everyone is safe. Like the sure again everyone is safe. Like the sure again everyone is safe. Like the the number one thing in airports is the number one thing in airports is the number one thing in airports is safety, right? Safety is number one. safety, right? Safety is number one. safety, right? Safety is number one. Full stop. And then we try to make sure Full stop. And then we try to make sure Full stop. And then we try to make sure your experience is as uh seamless as your experience is as uh seamless as your experience is as uh seamless as possible and as comfortable as possible.

possible and as comfortable as possible. possible and as comfortable as possible. Um, Um, Um, so it's always collaboration and it's so it's always collaboration and it's so it's always collaboration and it's all the mission. Like with operational, all the mission. Like with operational, all the mission. Like with operational, we always say as long as those planes we always say as long as those planes we always say as long as those planes take off and land, as long as the planes take off and land, as long as the planes take off and land, as long as the planes take off the land, we're good. take off the land, we're good. take off the land, we're good. >> That's all that matters. >> That's all that matters. >> That's all that matters. >> Needs to go. >> Needs to go. >> Needs to go. >> Is it is it a secret or is it okay to >> Is it is it a secret or is it okay to >> Is it is it a secret or is it okay to know like generally how big your team know like generally how big your team know like generally how big your team is? Like how many people are working in is? Like how many people are working in is? Like how many people are working in IT at an airport? IT at an airport? IT at an airport? >> So, uh, our IT department, we have >> So, uh, our IT department, we have >> So, uh, our IT department, we have about, uh, a little shy of 80. about, uh, a little shy of 80. about, uh, a little shy of 80. >> Little shy of 80. We're a good mix. We >> Little shy of 80. We're a good mix. We >> Little shy of 80. We're a good mix. We have a a city uh staff and we have a lot have a a city uh staff and we have a lot have a a city uh staff and we have a lot of contractors. We do have a lot of of contractors. We do have a lot of of contractors. We do have a lot of contract staff embedded staff that help contract staff embedded staff that help contract staff embedded staff that help us. us. us. >> Um >> Um >> Um >> now you moved from the from the city of >> now you moved from the from the city of >> now you moved from the from the city of Philadelphia to the library to the Philadelphia to the library to the Philadelphia to the library to the airport, but like how would someone just airport, but like how would someone just airport, but like how would someone just even get involved? Like I think I saw in even get involved? Like I think I saw in even get involved? Like I think I saw in your LinkedIn that you were actually uh your LinkedIn that you were actually uh your LinkedIn that you were actually uh you're uh yeah, here you go. Come join you're uh yeah, here you go. Come join you're uh yeah, here you go. Come join our team, cable plant software our team, cable plant software our team, cable plant software coordinator. Like these jobs are coordinator. Like these jobs are coordinator. Like these jobs are happening. There's like cable management happening. There's like cable management happening. There's like cable management is a job and vendor oversight. Uh it's is a job and vendor oversight. Uh it's is a job and vendor oversight. Uh it's not it's not a secret club. We can just not it's not a secret club. We can just not it's not a secret club. We can just apply for these jobs and get into this apply for these jobs and get into this apply for these jobs and get into this this business without a doubt. I will this business without a doubt. I will this business without a doubt. I will say anyone if you go to your uh local say anyone if you go to your uh local say anyone if you go to your uh local airport website, there are job openings airport website, there are job openings airport website, there are job openings there. The airport is always hiring. If there. The airport is always hiring. If there. The airport is always hiring. If it's not just the airport, the airlines, it's not just the airport, the airlines, it's not just the airport, the airlines, [laughter] you can always work at an [laughter] you can always work at an [laughter] you can always work at an airport. Uh, for example, at our airport airport. Uh, for example, at our airport airport. Uh, for example, at our airport in the tech world, yes, we're always in the tech world, yes, we're always in the tech world, yes, we're always trying to get more staff. And because

trying to get more staff. And because trying to get more staff. And because we're a city, most of our jobs are we're a city, most of our jobs are we're a city, most of our jobs are publicly announced. You can always go to publicly announced. You can always go to publicly announced. You can always go to the city's website. Good point. And the city's website. Good point. And the city's website. Good point. And that's the same for every city. that's the same for every city. that's the same for every city. >> Because just so people may not know, >> Because just so people may not know, >> Because just so people may not know, most airports are either owned by a most airports are either owned by a most airports are either owned by a local city or an authority. We are a a local city or an authority. We are a a local city or an authority. We are a a cityowned like a a lot of the biggest cityowned like a a lot of the biggest cityowned like a a lot of the biggest ones like Atlanta is a city-owned ones like Atlanta is a city-owned ones like Atlanta is a city-owned airport. Los Angeles is a city-owned airport. Los Angeles is a city-owned airport. Los Angeles is a city-owned airport, but then there's like JFK. They airport, but then there's like JFK. They airport, but then there's like JFK. They they have the authority, the port they have the authority, the port they have the authority, the port authority. authority. authority. >> The port authority, but it's not a >> The port authority, but it's not a >> The port authority, but it's not a business in the sense of like is the business in the sense of like is the business in the sense of like is the goal of the airport to make a profit or goal of the airport to make a profit or goal of the airport to make a profit or it's the goal of the airport to break it's the goal of the airport to break it's the goal of the airport to break even and keep running. even and keep running. even and keep running. >> Uh >> Uh >> Uh >> there's not I can't I can't buy stock in >> there's not I can't I can't buy stock in >> there's not I can't I can't buy stock in an airport. >> It's it's a government agency, >> It's it's a government agency, >> right? It's a service being provided, >> right? It's a service being provided, >> right? It's a service being provided, >> right? Even though it's an authority, >> right? Even though it's an authority, >> right? Even though it's an authority, it's still a government entity. it's still a government entity. it's still a government entity. >> Okay, good. >> Okay, good. >> Okay, good. >> Yeah. >> Yeah. >> Yeah. >> Yeah. I think that's another thing that >> Yeah. I think that's another thing that >> Yeah. I think that's another thing that is important that I think right now is important that I think right now is important that I think right now we're having a lot of conversations we're having a lot of conversations we're having a lot of conversations about where people fit and how these about where people fit and how these about where people fit and how these like the the the post office or the like the the the post office or the like the the the post office or the airport like these are not businesses do airport like these are not businesses do airport like these are not businesses do not expect profit expect highquality not expect profit expect highquality not expect profit expect highquality service uh that runs 24/7.

service uh that runs 24/7. service uh that runs 24/7. So given your job and what we understand So given your job and what we understand So given your job and what we understand as techies, what do you think that the as techies, what do you think that the as techies, what do you think that the public or maybe policy makers should public or maybe policy makers should public or maybe policy makers should better understand better understand better understand about technology within civic about technology within civic about technology within civic infrastructure? What's a thing that if I infrastructure? What's a thing that if I infrastructure? What's a thing that if I were, you know, a congressperson or a were, you know, a congressperson or a were, you know, a congressperson or a city council person that I should know city council person that I should know city council person that I should know about your job that maybe they don't about your job that maybe they don't about your job that maybe they don't know? know? know? Everyone who works for the airport I Everyone who works for the airport I Everyone who works for the airport I generally yeah I'll speak for all people generally yeah I'll speak for all people generally yeah I'll speak for all people work for we are dedicated to what we do work for we are dedicated to what we do work for we are dedicated to what we do right right right >> unlike I know we talked before like uh >> unlike I know we talked before like uh >> unlike I know we talked before like uh they're a lot more glamorous we're all they're a lot more glamorous we're all they're a lot more glamorous we're all the startup we're all like the glamour the startup we're all like the glamour the startup we're all like the glamour >> but the people who work in this space >> but the people who work in this space >> but the people who work in this space want to do this and we're dedicated to want to do this and we're dedicated to want to do this and we're dedicated to providing the service and making sure providing the service and making sure providing the service and making sure people are able to use our facilities um people are able to use our facilities um people are able to use our facilities um easily. easily. easily. safely, quickly. safely, quickly. safely, quickly. >> So, it's the people who run these >> So, it's the people who run these >> So, it's the people who run these systems. We're dedicated. We like it. We systems. We're dedicated. We like it. We systems. We're dedicated. We like it. We love it. And we just need as much love it. And we just need as much love it. And we just need as much support to make sure we can maintain all support to make sure we can maintain all support to make sure we can maintain all these services.

these services. these services. >> Yeah. I think that people need to >> Yeah. I think that people need to >> Yeah. I think that people need to realize that like civil servant and realize that like civil servant and realize that like civil servant and being a civil servant and working in being a civil servant and working in being a civil servant and working in public service as a public agency is a public service as a public agency is a public service as a public agency is a is a choice and people do it because is a choice and people do it because is a choice and people do it because they they they love it. They're excited. they they they love it. They're excited. they they they love it. They're excited. They want they want to be in the room They want they want to be in the room They want they want to be in the room where it happens. where it happens. where it happens. >> Yes. I I tell people like it did you >> Yes. I I tell people like it did you >> Yes. I I tell people like it did you gota always every every young tech gota always every every young tech gota always every every young tech person has to ask themselves what kind person has to ask themselves what kind person has to ask themselves what kind of tech person do I want to be? of tech person do I want to be? of tech person do I want to be? >> Yeah. >> Yeah. >> Yeah. >> Right. And I realize I I like all of the >> Right. And I realize I I like all of the >> Right. And I realize I I like all of the things. Right. And I position myself to things. Right. And I position myself to things. Right. And I position myself to have exposure to all of the things have exposure to all of the things have exposure to all of the things physical infrastructure cloud physical infrastructure cloud physical infrastructure cloud infrastructure. I don't know if there's infrastructure. I don't know if there's infrastructure. I don't know if there's other places you can do that, right? other places you can do that, right? other places you can do that, right? Like the ability to switch between or Like the ability to switch between or Like the ability to switch between or even like I started at the library and even like I started at the library and even like I started at the library and then I moved to the airport and then I'm then I moved to the airport and then I'm then I moved to the airport and then I'm like, well, maybe I want to switch to like, well, maybe I want to switch to like, well, maybe I want to switch to the water department. Maybe I want to the water department. Maybe I want to the water department. Maybe I want to like I can move around like I can move around like I can move around >> and it's a playground. Like I have a >> and it's a playground. Like I have a >> and it's a playground. Like I have a small half rack in my house because I small half rack in my house because I small half rack in my house because I think we're all it for our homes, you think we're all it for our homes, you think we're all it for our homes, you know what I mean?

know what I mean? know what I mean? So like uh I I feel like a little tiny So like uh I I feel like a little tiny So like uh I I feel like a little tiny bit of like I'm running the little tiny bit of like I'm running the little tiny bit of like I'm running the little tiny city that is the little you know couple city that is the little you know couple city that is the little you know couple thousand square ft of the house and like thousand square ft of the house and like thousand square ft of the house and like managing our little ubiquity network. So managing our little ubiquity network. So managing our little ubiquity network. So when I look at things like an airport or when I look at things like an airport or when I look at things like an airport or a library or a city I I put it in the a library or a city I I put it in the a library or a city I I put it in the context of what I understand except it's context of what I understand except it's context of what I understand except it's just that times 10,000 or whatever. But just that times 10,000 or whatever. But just that times 10,000 or whatever. But what a playground for for cabling for what a playground for for cabling for what a playground for for cabling for software for systems for hardware that software for systems for hardware that software for systems for hardware that you get to get to play in every day. you get to get to play in every day. you get to get to play in every day. Yeah, it it truly is. It's it's Yeah, it it truly is. It's it's Yeah, it it truly is. It's it's everything you can think of. We we like everything you can think of. We we like everything you can think of. We we like I said, we have on-prem, we have cloud, I said, we have on-prem, we have cloud, I said, we have on-prem, we have cloud, uh we're hybrid, um we have the security uh we're hybrid, um we have the security uh we're hybrid, um we have the security piece, we have a infosc team, we have um piece, we have a infosc team, we have um piece, we have a infosc team, we have um our systems, we have help desk, we have our systems, we have help desk, we have our systems, we have help desk, we have anything you can think of under airport anything you can think of under airport anything you can think of under airport and the same thing exists in every and the same thing exists in every and the same thing exists in every airport, every commercial airport airport, every commercial airport airport, every commercial airport throughout the United States. throughout the United States. throughout the United States. >> Has it helped in your job? I'm assuming >> Has it helped in your job? I'm assuming >> Has it helped in your job? I'm assuming that there are IT VP types in airports that there are IT VP types in airports that there are IT VP types in airports that aren't technical. They're just more that aren't technical. They're just more that aren't technical. They're just more managerial, but you're a programmer also managerial, but you're a programmer also managerial, but you're a programmer also and like you know you you like you know and like you know you you like you know and like you know you you like you know what they're doing in the sense of like what they're doing in the sense of like what they're doing in the sense of like you're not asking anyone to do something you're not asking anyone to do something you're not asking anyone to do something that you couldn't maybe either do that you couldn't maybe either do that you couldn't maybe either do yourself or learn to do yourself. So yourself or learn to do yourself. So yourself or learn to do yourself. So does it help to be a technical manager does it help to be a technical manager does it help to be a technical manager in this kind of a space as opposed to in this kind of a space as opposed to in this kind of a space as opposed to simply a people manager?

simply a people manager? simply a people manager? I think uh you know what I always tell I think uh you know what I always tell I think uh you know what I always tell people no matter what the key thing people no matter what the key thing people no matter what the key thing regardless curiosity regardless curiosity regardless curiosity >> curiosity you have to just be curious >> curiosity you have to just be curious >> curiosity you have to just be curious about it because you'll the higher you about it because you'll the higher you about it because you'll the higher you go up you're what is it like my I'm not go up you're what is it like my I'm not go up you're what is it like my I'm not as I'm not as me anymore I'm more of a as I'm not as me anymore I'm more of a as I'm not as me anymore I'm more of a have a large a wider breath of of things have a large a wider breath of of things have a large a wider breath of of things I think about it as being like a Swiss I think about it as being like a Swiss I think about it as being like a Swiss army knife like I can do a bunch of army knife like I can do a bunch of army knife like I can do a bunch of little stuff but I'm not very good at it little stuff but I'm not very good at it little stuff but I'm not very good at it because it's a kind of a crappy little because it's a kind of a crappy little because it's a kind of a crappy little knife knife knife >> right I might be good at it that day it >> right I might be good at it that day it >> right I might be good at it that day it becomes my special hobby and I'm becomes my special hobby and I'm becomes my special hobby and I'm focusing on it focusing on it focusing on it >> yeah Yeah. Yeah. >> yeah Yeah. Yeah. >> yeah Yeah. Yeah. >> But then it's or sometimes I feel like >> But then it's or sometimes I feel like >> But then it's or sometimes I feel like you know the Matrix Neo like I know kung you know the Matrix Neo like I know kung you know the Matrix Neo like I know kung fu like so like I just have to do a deep fu like so like I just have to do a deep fu like so like I just have to do a deep dive dive dive >> when she downloads when she downloads >> when she downloads when she downloads >> when she downloads when she downloads the helicopter instru I need to know the helicopter instru I need to know the helicopter instru I need to know about helicopters right now and they go about helicopters right now and they go about helicopters right now and they go okay now I can fly a helicopter. okay now I can fly a helicopter. okay now I can fly a helicopter. >> Sometimes it's like that at the airport >> Sometimes it's like that at the airport >> Sometimes it's like that at the airport like I'm doing this or we get a lot of like I'm doing this or we get a lot of like I'm doing this or we get a lot of uh you you you just have to adapt. You uh you you you just have to adapt. You uh you you you just have to adapt. You have to one be curious. I always say have to one be curious. I always say have to one be curious. I always say that's just my personal motto. You have that's just my personal motto. You have that's just my personal motto. You have to be enthusiastic about otherwise why to be enthusiastic about otherwise why to be enthusiastic about otherwise why are we doing this? And uh but the tech are we doing this? And uh but the tech are we doing this? And uh but the tech background does help. It does help. But background does help. It does help. But background does help. It does help. But I saw someone posted this thing on a a I saw someone posted this thing on a a I saw someone posted this thing on a a GitHub. It can show you like a graph of GitHub. It can show you like a graph of GitHub. It can show you like a graph of your all your uh uh uh Oh, see how far your all your uh uh uh Oh, see how far your all your uh uh uh Oh, see how far it is? I'm forgetting all your uh when it is? I'm forgetting all your uh when it is? I'm forgetting all your uh when you push what's that called?

you push what's that called? you push what's that called? >> All your commits. >> All your commits. >> All your commits. >> All your commits. See how See, I became >> All your commits. See how See, I became >> All your commits. See how See, I became corporate. corporate. corporate. >> See, now you're gonna have to gonna have >> See, now you're gonna have to gonna have >> See, now you're gonna have to gonna have to go and get back into it. Okay. to go and get back into it. Okay. to go and get back into it. Okay. >> I know. But it showed a graph. So you >> I know. But it showed a graph. So you >> I know. But it showed a graph. So you can make a graph of your commits. And I can make a graph of your commits. And I can make a graph of your commits. And I did it and I was like, "Oh, wow. I can did it and I was like, "Oh, wow. I can did it and I was like, "Oh, wow. I can see the point when I became management." see the point when I became management." see the point when I became management." >> Oh no. >> Oh no. >> Oh no. >> You just see all the It just dies off. I >> You just see all the It just dies off. I >> You just see all the It just dies off. I >> know. I kind of You're hurting me >> know. I kind of You're hurting me >> know. I kind of You're hurting me because I know exactly when when my because I know exactly when when my because I know exactly when when my GitHub commit graphs is not quite so GitHub commit graphs is not quite so GitHub commit graphs is not quite so green. green. green. >> Yeah. >> Yeah. >> Yeah. >> I was like, "Yeah, what were you doing >> I was like, "Yeah, what were you doing >> I was like, "Yeah, what were you doing there?" I was in meetings, man. there?" I was in meetings, man. there?" I was in meetings, man. [laughter] [laughter] [laughter] >> So, it's like you as you grow, you >> So, it's like you as you grow, you >> So, it's like you as you grow, you accept that, but it's still exciting. accept that, but it's still exciting. accept that, but it's still exciting. It's still fun. And you I get to dabble It's still fun. And you I get to dabble It's still fun. And you I get to dabble in when I want to. But uh my team will in when I want to. But uh my team will in when I want to. But uh my team will not give me the keys. I'm like read only not give me the keys. I'm like read only not give me the keys. I'm like read only access. Don't don't let me [laughter] access. Don't don't let me [laughter] access. Don't don't let me [laughter] It's probably best that we have read It's probably best that we have read It's probably best that we have read only access. only access. only access. >> Yeah. >> Yeah. >> Yeah. >> Well, thank you so much for chatting >> Well, thank you so much for chatting >> Well, thank you so much for chatting with me today. with me today. with me today. >> My pleasure. >> My pleasure. >> My pleasure. >> It has been a lot of fun talking with >> It has been a lot of fun talking with >> It has been a lot of fun talking with Camille Tomlin, VP of IT systems and Camille Tomlin, VP of IT systems and Camille Tomlin, VP of IT systems and infrastructure at the Philadelphia infrastructure at the Philadelphia infrastructure at the Philadelphia International Airport. This has been International Airport. This has been International Airport. This has been another episode of Hansel Minutes, and another episode of Hansel Minutes, and another episode of Hansel Minutes, and we'll see you again next week.