The Office: Training Your Team To Get The Job Done Without You: Nate Grahek - MicroConf Remote

[Music] [Music] now here in the studio once again now here in the studio once again now here in the studio once again socially distancing it feels like you're socially distancing it feels like you're socially distancing it feels like you're so far away i have so far away i have so far away i have nate groshak he is a uh st paul nate groshak he is a uh st paul nate groshak he is a uh st paul local yes so it's amazing to have you local yes so it's amazing to have you local yes so it's amazing to have you join me here in person even during these join me here in person even during these join me here in person even during these non-travel non-travel non-travel uh covid times so nate actually uh covid times so nate actually uh covid times so nate actually is the the focus of the most downloaded is the the focus of the most downloaded is the the focus of the most downloaded startups for the rest of us episode startups for the rest of us episode startups for the rest of us episode ever and i believe i mean it's probably ever and i believe i mean it's probably ever and i believe i mean it's probably 200 episodes ago but it's 200 episodes ago but it's 200 episodes ago but it's how a non-technical founder built a how a non-technical founder built a how a non-technical founder built a seven-figure sas app if i recall seven-figure sas app if i recall seven-figure sas app if i recall something that's right something that's right something that's right so nate is uh the founder of sticky so nate is uh the founder of sticky so nate is uh the founder of sticky albums albums albums and he founded that in 2012. he's a and he founded that in 2012. he's a and he founded that in 2012. he's a former portrait photographer and a former portrait photographer and a former portrait photographer and a corporate trainer corporate trainer corporate trainer and he loves anything radio controlled and he loves anything radio controlled and he loves anything radio controlled not like cars and airplanes it is yeah not like cars and airplanes it is yeah not like cars and airplanes it is yeah that's cool yes uh so he and i are gonna that's cool yes uh so he and i are gonna that's cool yes uh so he and i are gonna dive into a topic that i think inspires dive into a topic that i think inspires dive into a topic that i think inspires both fear and both fear and both fear and perhaps some aspiration and many perhaps some aspiration and many perhaps some aspiration and many bootstrap founders it's the ability to bootstrap founders it's the ability to bootstrap founders it's the ability to delegate responsibilities to your team delegate responsibilities to your team delegate responsibilities to your team so that they can get the job done so that they can get the job done so that they can get the job done without you hovering over them so i without you hovering over them so i without you hovering over them so i think you have some email rules or tips think you have some email rules or tips think you have some email rules or tips for for for empowering your team thanks for having empowering your team thanks for having empowering your team thanks for having me man just me man just me man just driving in hey that's weird yeah driving in hey that's weird yeah driving in hey that's weird yeah reflecting reflecting reflecting on the last nine years of running my on the last nine years of running my on the last nine years of running my business business business listening to story of squad cast just listening to story of squad cast just listening to story of squad cast just really brought me back to how really brought me back to how really brought me back to how grateful i am for this community you've grateful i am for this community you've grateful i am for this community you've created so it's an honor to be here created so it's an honor to be here created so it's an honor to be here to give back and even a little bit uh to give back and even a little bit uh to give back and even a little bit uh thinking back thinking back thinking back i grew to a million in arr in two years i grew to a million in arr in two years i grew to a million in arr in two years so that really relating to that all of a so that really relating to that all of a so that really relating to that all of a sudden sudden sudden where's my life what kind of balance where's my life what kind of balance where's my life what kind of balance semblance i had semblance i had semblance i had two new kids and i learned these lessons

two new kids and i learned these lessons two new kids and i learned these lessons haphazardly so uh i think the haphazardly so uh i think the haphazardly so uh i think the first thing i learned is the right type first thing i learned is the right type first thing i learned is the right type of communication has to happen on the of communication has to happen on the of communication has to happen on the right channels right channels right channels so right now let's just talk about email so right now let's just talk about email so right now let's just talk about email and i think that and i think that and i think that for for as much love as slack gets i for for as much love as slack gets i for for as much love as slack gets i still still still think there's some good things about think there's some good things about think there's some good things about email even internally email even internally email even internally instead of just interrupting each other instead of just interrupting each other instead of just interrupting each other all the time so number one all the time so number one all the time so number one i set these rules with my team if you i set these rules with my team if you i set these rules with my team if you want to get a quick want to get a quick want to get a quick response from me it has to pass response from me it has to pass response from me it has to pass the yes test what i mean by that is and the yes test what i mean by that is and the yes test what i mean by that is and for any of you if you want to send this for any of you if you want to send this for any of you if you want to send this uh try to get attention to somebody a uh try to get attention to somebody a uh try to get attention to somebody a vip vip vip or just to give these rules to your new or just to give these rules to your new or just to give these rules to your new team or new and growing team team or new and growing team team or new and growing team uh make sure that when they send an uh make sure that when they send an uh make sure that when they send an email email email it passes a yes test meaning we can all it passes a yes test meaning we can all it passes a yes test meaning we can all use our imagination how great is it use our imagination how great is it use our imagination how great is it in gmail i think this is a labs feature in gmail i think this is a labs feature in gmail i think this is a labs feature where where where it gives you those three suggestion it gives you those three suggestion it gives you those three suggestion buttons i've got to love those buttons i've got to love those buttons i've got to love those i love hitting yep that's perfect yeah i love hitting yep that's perfect yeah i love hitting yep that's perfect yeah and and and it's done guess what those emails get it's done guess what those emails get it's done guess what those emails get replied to replied to replied to first so i want walk through these three first so i want walk through these three first so i want walk through these three rules rules rules number one give me a good useful subject number one give me a good useful subject number one give me a good useful subject line line line uh don't use the word urgent because if uh don't use the word urgent because if uh don't use the word urgent because if it's urgent it's urgent it's urgent it shouldn't be an email number two it shouldn't be an email number two it shouldn't be an email number two give me what you recommend and even give me what you recommend and even give me what you recommend and even though we typically though we typically though we typically will give the whole context give the will give the whole context give the will give the whole context give the story of the issue story of the issue story of the issue uh what's happening and then we'll wrap uh what's happening and then we'll wrap uh what's happening and then we'll wrap up with a recommendation i tell my team up with a recommendation i tell my team up with a recommendation i tell my team to put that at the top

to put that at the top to put that at the top so i can just glance it i know what is so i can just glance it i know what is so i can just glance it i know what is you're going to try to do you're going to try to do you're going to try to do or what you recommend and then if i need or what you recommend and then if i need or what you recommend and then if i need to to to i can scan down to the recommend the i can scan down to the recommend the i can scan down to the recommend the needed context needed context needed context and that's the third element and so i and that's the third element and so i and that's the third element and so i say give me say give me say give me screenshots don't don't assume that i'm screenshots don't don't assume that i'm screenshots don't don't assume that i'm on my phone on my phone on my phone i'm on vacation maybe i don't have time i'm on vacation maybe i don't have time i'm on vacation maybe i don't have time to log to log to log into which facebook group something's into which facebook group something's into which facebook group something's happening in or which system happening in or which system happening in or which system just take a screenshot and put it in the just take a screenshot and put it in the just take a screenshot and put it in the email and it's there if i need it and email and it's there if i need it and email and it's there if i need it and then then then i can respond with yep that's awesome i can respond with yep that's awesome i can respond with yep that's awesome i'll also walk them through i'll also walk them through i'll also walk them through [Music] [Music] [Music] give me so make sure you don't put in give me so make sure you don't put in give me so make sure you don't put in too many to do's too many to do's too many to do's this is a big one for a while uh my team this is a big one for a while uh my team this is a big one for a while uh my team thought they were being helpful by thought they were being helpful by thought they were being helpful by giving me like the summary giving me like the summary giving me like the summary but for a lot of us still for better or but for a lot of us still for better or but for a lot of us still for better or worse our worse our worse our inbox is our to-do list in some ways and inbox is our to-do list in some ways and inbox is our to-do list in some ways and so so so what was happening is if i had an email what was happening is if i had an email what was happening is if i had an email with with with five things i had to do they'd have to five things i had to do they'd have to five things i had to do they'd have to sit there sit there sit there until i got all five of them done until i got all five of them done until i got all five of them done instead if you just break it up into instead if you just break it up into instead if you just break it up into five emails five emails five emails i can knock those out really quickly so i can knock those out really quickly so i can knock those out really quickly so for those of you watching the tricky for those of you watching the tricky for those of you watching the tricky part here is how do we deliver this part here is how do we deliver this part here is how do we deliver this message how do i get my team to follow message how do i get my team to follow message how do i get my team to follow these rules right these rules right these rules right um so i think the biggest one is just to um so i think the biggest one is just to um so i think the biggest one is just to be be be to use some some humor some humility to use some some humor some humility to use some some humor some humility and apologize when um having a and apologize when um having a and apologize when um having a one-on-one and going you know what look one-on-one and going you know what look one-on-one and going you know what look i'm really sorry i owed you i'm really sorry i owed you i'm really sorry i owed you these emails or uh i should have got

these emails or uh i should have got these emails or uh i should have got back to you sooner back to you sooner back to you sooner this is what if we follow this this set this is what if we follow this this set this is what if we follow this this set of rules of rules of rules it'll help me empower you it'll help me empower you it'll help me empower you to continue to do the work and i think to continue to do the work and i think to continue to do the work and i think that's the that's probably the bigger that's the that's probably the bigger that's the that's probably the bigger point here is like just really learning point here is like just really learning point here is like just really learning how to delegate right how to delegate right how to delegate right i think that it's fun for a while when i think that it's fun for a while when i think that it's fun for a while when you're in the weeds you you're in the weeds you you're in the weeds you get to do everything but the more i get to do everything but the more i get to do everything but the more i would would would if i let's just take an example of a bad if i let's just take an example of a bad if i let's just take an example of a bad email hey nate email hey nate email hey nate uh so and so said something on facebook uh so and so said something on facebook uh so and so said something on facebook what should i do about it what should i do about it what should i do about it i don't know which which where on i don't know which which where on i don't know which which where on facebook who like what's the history facebook who like what's the history facebook who like what's the history what's the context what's the context what's the context that then i would just go do it because that then i would just go do it because that then i would just go do it because it was it felt urgent to me and i'd want it was it felt urgent to me and i'd want it was it felt urgent to me and i'd want to go to go to go just solve it but i was conditioning my just solve it but i was conditioning my just solve it but i was conditioning my team team team to just give me alerts they weren't to just give me alerts they weren't to just give me alerts they weren't actually doing actually doing actually doing and solving it themselves so when i and solving it themselves so when i and solving it themselves so when i switched to this this system switched to this this system switched to this this system it really empowered them to do the work it really empowered them to do the work it really empowered them to do the work and it feels so and it feels so and it feels so good to be there's i think uh you you good to be there's i think uh you you good to be there's i think uh you you and sherry talk a lot about the value of and sherry talk a lot about the value of and sherry talk a lot about the value of vacation and taking a breather and it's vacation and taking a breather and it's vacation and taking a breather and it's such a good stress test for your such a good stress test for your such a good stress test for your business and for your team business and for your team business and for your team to step away and i personally take such to step away and i personally take such to step away and i personally take such pride in pride in pride in being able to see the team handle it being able to see the team handle it being able to see the team handle it and me just say you got it and it and me just say you got it and it and me just say you got it and it empowers them empowers them empowers them the next time they know what to do and the next time they know what to do and the next time they know what to do and it just starts to snowball in the right it just starts to snowball in the right it just starts to snowball in the right direction direction direction right very cool it reminds me of um you right very cool it reminds me of um you right very cool it reminds me of um you know the know the know the kind of the managerial adage of of bring kind of the managerial adage of of bring kind of the managerial adage of of bring problems not solution yeah and that's in problems not solution yeah and that's in problems not solution yeah and that's in essence what you're saying is you're

essence what you're saying is you're essence what you're saying is you're trying to level people up trying to level people up trying to level people up look i remember being i was right out of look i remember being i was right out of look i remember being i was right out of college i was 21 years old i think college i was 21 years old i think college i was 21 years old i think and i got a job as a project manager and and i got a job as a project manager and and i got a job as a project manager and i would i was in a project i was a i would i was in a project i was a i would i was in a project i was a project coordinator or something which project coordinator or something which project coordinator or something which is like below and i go to project is like below and i go to project is like below and i go to project managers and i'd say managers and i'd say managers and i'd say oh my gosh i there's something wrong oh my gosh i there's something wrong oh my gosh i there's something wrong you know what i mean because i didn't you know what i mean because i didn't you know what i mean because i didn't know what to do and and so it took me a know what to do and and so it took me a know what to do and and so it took me a few years to learn few years to learn few years to learn oh start thinking i started learning oh start thinking i started learning oh start thinking i started learning from what these project managers from what these project managers from what these project managers would tell me and i was realizing oh would tell me and i was realizing oh would tell me and i was realizing oh here's they're they're thinking about it here's they're they're thinking about it here's they're they're thinking about it in a systematic way in a systematic way in a systematic way and they're and they would give me a few and they're and they would give me a few and they're and they would give me a few you know solutions and i would go back you know solutions and i would go back you know solutions and i would go back and implement one and i realized and implement one and i realized and implement one and i realized why can't i start doing that i'm a smart why can't i start doing that i'm a smart why can't i start doing that i'm a smart person right and so that's what you're person right and so that's what you're person right and so that's what you're doing you're like leveling up your own doing you're like leveling up your own doing you're like leveling up your own team with this team with this team with this yep and it's it's real it's i think it's yep and it's it's real it's i think it's yep and it's it's real it's i think it's a double-edged sword a double-edged sword a double-edged sword you have to really trust and be okay you have to really trust and be okay you have to really trust and be okay that your team can do it at least 80 to that your team can do it at least 80 to that your team can do it at least 80 to 90 as good as you can it's always going 90 as good as you can it's always going 90 as good as you can it's always going to be different to be different to be different but being able to see their thought but being able to see their thought but being able to see their thought process the other thing is think about process the other thing is think about process the other thing is think about and this is and this is and this is a message you can deliver to your team a message you can deliver to your team a message you can deliver to your team too when implementing this say look too when implementing this say look too when implementing this say look um let's just pretend i'm your uh your um let's just pretend i'm your uh your um let's just pretend i'm your uh your diving coach diving coach diving coach i can only help you so much talking i can only help you so much talking i can only help you so much talking about it or me showing me doing the dive about it or me showing me doing the dive about it or me showing me doing the dive and showing you and showing you and showing you what to do but where the real growth what to do but where the real growth what to do but where the real growth comes is when you just get up and start comes is when you just get up and start comes is when you just get up and start jumping off the diving board jumping off the diving board jumping off the diving board then so that's the connection here is then so that's the connection here is then so that's the connection here is when your team when your team when your team starts giving you their recommendation starts giving you their recommendation starts giving you their recommendation that's the big that's the big that's the big risk right when they say i recommend we risk right when they say i recommend we risk right when they say i recommend we should do this yep should do this yep should do this yep at first they're going to be insecure at first they're going to be insecure at first they're going to be insecure about it so you have to be gentle about

about it so you have to be gentle about about it so you have to be gentle about what critiques you give and say look what critiques you give and say look what critiques you give and say look this is this is this is you did great here here's a slight thing you did great here here's a slight thing you did great here here's a slight thing to add to add to add make sure you copy this person or let's make sure you copy this person or let's make sure you copy this person or let's do this too but do this too but do this too but awesome recommendation so that awesome recommendation so that awesome recommendation so that conditions them to continue wanting to conditions them to continue wanting to conditions them to continue wanting to do it do it do it and empowering them to to really do and empowering them to to really do and empowering them to to really do their job without you their job without you their job without you yeah it's at the end of the day what we yeah it's at the end of the day what we yeah it's at the end of the day what we really want so so what were the rules really want so so what were the rules really want so so what were the rules again again again number one you need a useful subject number one you need a useful subject number one you need a useful subject line okay number two line okay number two line okay number two add and make sure they include what they add and make sure they include what they add and make sure they include what they recommend number three recommend number three recommend number three any retired required context with any retired required context with any retired required context with screenshots instead of links to things screenshots instead of links to things screenshots instead of links to things got it um why not links what do what do got it um why not links what do what do got it um why not links what do what do links do what how do links make things links do what how do links make things links do what how do links make things more complicated for you more complicated for you more complicated for you um it breaks the yes test so i tell um it breaks the yes test so i tell um it breaks the yes test so i tell people people people there's here's the the tricky part to there's here's the the tricky part to there's here's the the tricky part to walk is walk is walk is uh i want people to know i want them to uh i want people to know i want them to uh i want people to know i want them to pretend like i'm on vacation almost pretend like i'm on vacation almost pretend like i'm on vacation almost right right right and you have to be delicate delivering and you have to be delicate delivering and you have to be delicate delivering that message that message that message but you bring it back to what they want but you bring it back to what they want but you bring it back to what they want they want growth they want to stay they want growth they want to stay they want growth they want to stay productive they want to show you that productive they want to show you that productive they want to show you that they can handle it and so you focus on they can handle it and so you focus on they can handle it and so you focus on those those those things that's why i don't want links is things that's why i don't want links is things that's why i don't want links is because because because i am on my phone and i don't i don't i am on my phone and i don't i don't i am on my phone and i don't i don't have the password or have the password or have the password or it look it's not a mobile friendly if it look it's not a mobile friendly if it look it's not a mobile friendly if there are any of those still there are any of those still there are any of those still a mobile it's like a really bad a mobile it's like a really bad a mobile it's like a really bad interface that i don't want to go interface that i don't want to go interface that i don't want to go digging in digging in digging in just give me the screenshot because i just give me the screenshot because i just give me the screenshot because i don't really need to know all of it don't really need to know all of it don't really need to know all of it i can just scan and see it with a i can just scan and see it with a i can just scan and see it with a screenshot screenshot screenshot right and that's the thing i mean this right and that's the thing i mean this right and that's the thing i mean this may sound crazy if if you're a team of

may sound crazy if if you're a team of may sound crazy if if you're a team of two people or a team of three people two people or a team of three people two people or a team of three people but you get to where you're managing six but you get to where you're managing six but you get to where you're managing six eight ten people and suddenly this is a eight ten people and suddenly this is a eight ten people and suddenly this is a big issue because even if you're not on big issue because even if you're not on big issue because even if you're not on your phone you just can't respond your phone you just can't respond your phone you just can't respond you can't solve everyone's problems all you can't solve everyone's problems all you can't solve everyone's problems all the time right exactly you should be the time right exactly you should be the time right exactly you should be getting yourself as a manager getting yourself as a manager getting yourself as a manager or ceo or founder into a position where or ceo or founder into a position where or ceo or founder into a position where only the fi the real bad fires are only the fi the real bad fires are only the fi the real bad fires are coming up to you and coming up to you and coming up to you and it's that can be tough because then all it's that can be tough because then all it's that can be tough because then all your whole day is just fighting really your whole day is just fighting really your whole day is just fighting really bad fires and i've been there bad fires and i've been there bad fires and i've been there but um but if it you know the better you but um but if it you know the better you but um but if it you know the better you make your team the more they can make your team the more they can make your team the more they can they can handle these so okay so you they can handle these so okay so you they can handle these so okay so you talked a little bit about like the talked a little bit about like the talked a little bit about like the beauty of doing it so you can go on beauty of doing it so you can go on beauty of doing it so you can go on vacation and kind of have more freedom vacation and kind of have more freedom vacation and kind of have more freedom or or or or get more done are there any other or get more done are there any other or get more done are there any other like like like in your experience why did you need to in your experience why did you need to in your experience why did you need to make these rules any other reasons make these rules any other reasons make these rules any other reasons beyond that beyond that beyond that yeah i'm gonna i'm gonna add like a yeah i'm gonna i'm gonna add like a yeah i'm gonna i'm gonna add like a bonus concept in here because it's one bonus concept in here because it's one bonus concept in here because it's one of my favorite analogies i think that i of my favorite analogies i think that i of my favorite analogies i think that i have have have so we had a very agile team of like so we had a very agile team of like so we had a very agile team of like three people in product three people in product three people in product and two or three people in support and and two or three people in support and and two or three people in support and we were all on a two week we were all on a two week we were all on a two week on hands dev call that was our best on hands dev call that was our best on hands dev call that was our best two-week call two-week call two-week call and i'm i wanted to eliminate and i'm i wanted to eliminate and i'm i wanted to eliminate all of the direct interruptions i really all of the direct interruptions i really all of the direct interruptions i really think it's so important think it's so important think it's so important to protect people's uninterrupted time to protect people's uninterrupted time to protect people's uninterrupted time and and and i said we need to pretend like the i said we need to pretend like the i said we need to pretend like the developers developers developers are on a ship with no communication are on a ship with no communication are on a ship with no communication they're coming they're coming they're coming into port one for one one meeting into port one for one one meeting into port one for one one meeting we get to load them up with everything we get to load them up with everything we get to load them up with everything we need them to do we need them to do we need them to do because for the first couple years i was because for the first couple years i was because for the first couple years i was constantly changing my mind constantly changing my mind constantly changing my mind i was the biggest offender right these i was the biggest offender right these i was the biggest offender right these rules were for me too yeah

rules were for me too yeah rules were for me too yeah yeah and i said nope we're gonna define yeah and i said nope we're gonna define yeah and i said nope we're gonna define these objectives for these two weeks these objectives for these two weeks these objectives for these two weeks we're not going to ship course because we're not going to ship course because we're not going to ship course because that's where we lose that's where we lose that's where we lose so much not just productivity but mental so much not just productivity but mental so much not just productivity but mental health and health and health and people just don't they get burned out people just don't they get burned out people just don't they get burned out when you're constantly redirecting them when you're constantly redirecting them when you're constantly redirecting them so i said we can't add to do's to them so i said we can't add to do's to them so i said we can't add to do's to them uh during that the sprint once they're uh during that the sprint once they're uh during that the sprint once they're gone they go out to port gone they go out to port gone they go out to port guess what their phones will work back guess what their phones will work back guess what their phones will work back to us for emergencies for like to us for emergencies for like to us for emergencies for like hey wait what's the clarification on hey wait what's the clarification on hey wait what's the clarification on this thing and then we can connect and this thing and then we can connect and this thing and then we can connect and really quick solve it but we're not really quick solve it but we're not really quick solve it but we're not gonna change to do's gonna change to do's gonna change to do's we're not going to change priorities and we're not going to change priorities and we're not going to change priorities and what they're building this for this what they're building this for this what they're building this for this sprint and that was sprint and that was sprint and that was really helpful also yep very cool so really helpful also yep very cool so really helpful also yep very cool so i'm curious you have you know what they i'm curious you have you know what they i'm curious you have you know what they should always make a recommendation should always make a recommendation should always make a recommendation what about an issue that is is perhaps what about an issue that is is perhaps what about an issue that is is perhaps so complex so complex so complex or so challenging or someone's like i or so challenging or someone's like i or so challenging or someone's like i think there's like one of four things think there's like one of four things think there's like one of four things maybe it's almost maybe it's almost maybe it's almost kind of needs a whiteboard of kind of needs a whiteboard of kind of needs a whiteboard of brainstorming sessions what about those brainstorming sessions what about those brainstorming sessions what about those issues what should they do with them issues what should they do with them issues what should they do with them yeah i think that comes down to this one yeah i think that comes down to this one yeah i think that comes down to this one extra rule is extra rule is extra rule is making coaching your team to use making coaching your team to use making coaching your team to use communicate the right message in the communicate the right message in the communicate the right message in the right right right channel and i made this mistake as an channel and i made this mistake as an channel and i made this mistake as an employee too where employee too where employee too where in a one-on-one it's i i love doing them in a one-on-one it's i i love doing them in a one-on-one it's i i love doing them i love i love i love being you finally get the boss's being you finally get the boss's being you finally get the boss's attention i really enjoyed the attention i really enjoyed the attention i really enjoyed the one-on-one time one-on-one time one-on-one time i would dread it leading up to it i would dread it leading up to it i would dread it leading up to it because it meant i have to stop what i because it meant i have to stop what i because it meant i have to stop what i was doing but like was doing but like was doing but like i really did enjoy developing my team um i really did enjoy developing my team um i really did enjoy developing my team um so but when they're there there's that so but when they're there there's that so but when they're there there's that connection

connection connection that i think a lot of rookie employees that i think a lot of rookie employees that i think a lot of rookie employees will take that same energy and will take that same energy and will take that same energy and tone of the meeting and they'll try to tone of the meeting and they'll try to tone of the meeting and they'll try to keep talking to me that way keep talking to me that way keep talking to me that way over slack and it's like what no that over slack and it's like what no that over slack and it's like what no that does not gonna work like does not gonna work like does not gonna work like i think naming it you just have to name i think naming it you just have to name i think naming it you just have to name it like look this is our time to do this it like look this is our time to do this it like look this is our time to do this so i would on our we would use trello so i would on our we would use trello so i would on our we would use trello where they could keep kind of a where they could keep kind of a where they could keep kind of a an inbox for themselves of things that an inbox for themselves of things that an inbox for themselves of things that they wanted to talk to me about during they wanted to talk to me about during they wanted to talk to me about during their one-on-one that way they weren't their one-on-one that way they weren't their one-on-one that way they weren't just just just hey nate i have this idea yeah that's a hey nate i have this idea yeah that's a hey nate i have this idea yeah that's a and that's a real danger of slack um i and that's a real danger of slack um i and that's a real danger of slack um i kind of the rules that i've made with my kind of the rules that i've made with my kind of the rules that i've made with my teams over the years since slack came teams over the years since slack came teams over the years since slack came around is around is around is if you need something if something is if you need something if something is if you need something if something is truly urgent and is blocking you and you truly urgent and is blocking you and you truly urgent and is blocking you and you need an answer in the next 20 minutes need an answer in the next 20 minutes need an answer in the next 20 minutes then slack me then slack me then slack me yep but if you can wait uh i don't know yep but if you can wait uh i don't know yep but if you can wait uh i don't know two to four hours then email me and two to four hours then email me and two to four hours then email me and frankly i'm faster than that if they frankly i'm faster than that if they frankly i'm faster than that if they give me email like this i'm way faster give me email like this i'm way faster give me email like this i'm way faster than right than right than right and then um i don't remember what and then um i don't remember what and then um i don't remember what overnight is i don't know carrier pigeon overnight is i don't know carrier pigeon overnight is i don't know carrier pigeon or something but or something but or something but okay cool so as we wrap up we have a okay cool so as we wrap up we have a okay cool so as we wrap up we have a couple minutes left couple minutes left couple minutes left um obviously this can be a big change um obviously this can be a big change um obviously this can be a big change for folks and you can coach them into it for folks and you can coach them into it for folks and you can coach them into it but are there other ways to to implement but are there other ways to to implement but are there other ways to to implement this how this how this how would you advise that you know a founder would you advise that you know a founder would you advise that you know a founder listening to this role this out listening to this role this out listening to this role this out yeah so i put together this morning yeah so i put together this morning yeah so i put together this morning because i was like huh this is good because i was like huh this is good because i was like huh this is good for you guys to know you want but i put for you guys to know you want but i put for you guys to know you want but i put together a quick training together a quick training together a quick training literally like before i came in this literally like before i came in this literally like before i came in this morning and i'm going to share it in the morning and i'm going to share it in the morning and i'm going to share it in the slack group i'll give it to xander he'll slack group i'll give it to xander he'll slack group i'll give it to xander he'll post a quick 10 minute training post a quick 10 minute training post a quick 10 minute training and i delivered the same content but and i delivered the same content but and i delivered the same content but direct direct direct as if it's a training for your team to

as if it's a training for your team to as if it's a training for your team to watch so you could just hear the link watch so you could just hear the link watch so you could just hear the link and say and say and say hey guys i what do you think about this hey guys i what do you think about this hey guys i what do you think about this new strategy new strategy new strategy to help us to help me uh give you to help us to help me uh give you to help us to help me uh give you answers faster answers faster answers faster but i think the bigger thing is just but i think the bigger thing is just but i think the bigger thing is just having humility having humility having humility apologizing i think some of the best apologizing i think some of the best apologizing i think some of the best things i did as leaders apologize things i did as leaders apologize things i did as leaders apologize when i made a mistake like look guys i'm when i made a mistake like look guys i'm when i made a mistake like look guys i'm new at this i'm sorry new at this i'm sorry new at this i'm sorry i'm sorry this i i dropped the ball here i'm sorry this i i dropped the ball here i'm sorry this i i dropped the ball here um um um i i was i just i tried to get too much i i was i just i tried to get too much i i was i just i tried to get too much in the weeds and i cuz i like it in the weeds and i cuz i like it in the weeds and i cuz i like it but you know what i hired you for a but you know what i hired you for a but you know what i hired you for a reason you're super talented at what you reason you're super talented at what you reason you're super talented at what you do do do you should just go do it and so to you should just go do it and so to you should just go do it and so to these rules are as much for me getting these rules are as much for me getting these rules are as much for me getting out of your way out of your way out of your way as they are for you to be productive and as they are for you to be productive and as they are for you to be productive and really enjoy your job really enjoy your job really enjoy your job i think that's a really important way to i think that's a really important way to i think that's a really important way to think about it too so we will think about it too so we will think about it too so we will get those into shindig we'll get it to get those into shindig we'll get it to get those into shindig we'll get it to producer xander as well as the microconf producer xander as well as the microconf producer xander as well as the microconf connect slack awesome nate graham thank connect slack awesome nate graham thank connect slack awesome nate graham thank you so much sir good you so much sir good you so much sir good to be here man thank you so much thanks to be here man thank you so much thanks to be here man thank you so much thanks for all of the investment and the time for all of the investment and the time for all of the investment and the time and energy to this community i know this and energy to this community i know this and energy to this community i know this is weirdly remote but man what this is is weirdly remote but man what this is is weirdly remote but man what this is such an honor to be here and such an honor to be here and such an honor to be here and it's so cool to see you still making an it's so cool to see you still making an it's so cool to see you still making an effort to bring what can be effort to bring what can be effort to bring what can be like lonely as entrepreneurs i think like lonely as entrepreneurs i think like lonely as entrepreneurs i think this is really important that we're this is really important that we're this is really important that we're doing this so thanks a lot doing this so thanks a lot doing this so thanks a lot thanks sir thanks sir thanks sir [Music]